we have a massive hole in our roof, and as its rained all day my daughters room is flooded again, despite calling you 2 weeks a go, a surveyor coming round and telling us we would hear at the end of the week, 2 weeks ago, we call constantly only to be told someone will call you back, my husband has climbed on to the roof and covered it with tarpaulin, rain is still pouring through, do you think 2 weeks is acceptable, is any one likely to get back to us at all, and in the mean time you have called us to ask about renewing our policy with you, you must be joking when do you think someone might contact us, as i do think its urgent dont you?