The first time of calling was enough almost to put me off Policy Expert when Ebenezer was unable to deal with a policy renewal and arranged for someone to call me back. The woman who phoned was determined not to understand that, far from my giving her my personal details, I needed to know she was phoning as an employee of Policy Expert. I gave up. I tried again and this time found the consultant to be helpful and I was able to renew the policy. However, I now find that no printed material will be sent and I am obliged to download and print the not-printer-friendly documents. This does not please me. I also instructed on the phone that I did not want any marketing literature but see that I have to send another message by email to ensure this.