I rang to check a few details about the policy I found on compare the market. The lady spoke so fast I couldn't process the information I told her I had a brain tumour and couldn't process her fast talking and asked her to slow down she totally ignored me and when I didn't answer yes or no to her questions she spoke over me and said ''just answer yes or no ''I was trying to ask a question or explain the type of door I had and she again told me off for not answering correctly, I eventually said I was ending the call that I was sick of how she was speaking to me and ended the call as I was now so upset I was in tears, I rang straight back and got a pleasant chap Sebastion who was lovely and even then I was still in tears and couldn't speak for crying he was really nice and apologised for her upsetting me but sadly the quote wasn't suitable or I was just too upset to process his information and ended up just renewing my last year's insurance with the post office.Sebastion was very kind, patient and understanding and if it wasn't for the previous lady I possibly would have taken the policy.