Had an email to say mY existing home insurance policy was apparently due for automatic renewal, I didn't opt in to auto renewal so I rang asking this to be stopped and to be requoted. New quote was good but they were unable to email the details for consideration, needing a decision then or the price might chance, this felt a bit like dodgy double glazing selling techniques as they even put me on hold to talk to a manager to get a better deal! As I was planning to shop around we arranged a time and date when they would call back. They didn't make this arranged call. Next day I had an email saying the full original premium had been deducted from my bank! Without my permission! Their products are good, and staff easy to talk too, but selling techniques of not emailing out new quotes and saying prices will change are not customer friendly. Automatically opting customers into to auto renewal is a poor way of making sales.