I have previously advised that any contact with myself is in writing and not by e-mail as I do not always get access to my e-mail. I checked my paperwork tonight and discovered that my policy is due to expire tomorrow and then discovered I have received several e-mails from you one advising that you have renewed my policy and taken the payment for the year. On call I was advised you have taken this from a credit card I know use for my daughter. I am not happy at all that this was done without my concent. I have now had to renew my policy and have paid using a different card although I may cancel and go elsewhere as I am not happy this has happened without my concent