Shocking service. Home emergency not worth the paper it written on. Leak in ceiling water pouring through. Turn off water. Ring emergency. Which pipe ? Where exactly is it leaking. I can't see. It's coming through the ceiling. Ok 8f you can't see we won t send. You need to wait. Ring your insurance tomorrow. So if I cut down the ceiling and tell you which pipe you come out. Only if you can see. But that will only to stop the leak. Then you need ring insurance make claim. So no point us coming out. Waste of bloody time. Had previous leak a few years ago. Quite similar. Rung that company. Turn off water plumber on way. He arrived. Cut a hole out. Located the leak. Fixed the leak. Said up to me how I repair the hole. I was expecting a similar service. I was greatly dissapoinyed. No heating. No hot water. A wife and child in distress. A company that doesn't care