I phoned regarding my renewal,as I have a different card than the one held by yourselves.I was asked if I had the renewal notice.YES. I had.i was asked if I had read the relevant details of the policy.YES I had ..your agent proceeded to question me and read all the details of the policy although I had told her I had read them,and all I wanted was to renew with a different card.If I was using the same card my policy would have been renewed without any third degree questions..Not happy about this
5 years ago
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