Appalling service. Yet again on renewal your company attempts to jack up the cost of the policy, when there hasnt been any claim made on the policy. Consequently I rang your office last week to advice I have been given a cheaper quote by a competitor and to offer your company a last chance to revise the renewal price down, otherwise i would not renew and move my business. The miserable and war weary female agent i spoke to completely ignored my points, tries to brow beat me with details of the benefits of the policy and virtually slammed the phone down when I advised I would move my business and instructed her NOT to renew my policy. So why was this action NOT taklen. Why has your company taken money out of my account with NO authorisation. This is THEFT.