Mrs J. B
My ongoing issue is actually with Trinity Claims and a Home Emergency claim but as Policy Expert are the brokers I think it is necessary to make future customers realise that if you have a home emergency policy with Policy Expert then you had better hope you don't need to call them out. I don't have enough space to write the full details here, that will be saved for my formal letter of complaint, but just imagine your boiler breaking down leaving you with no heating or hot water. Now imagine being left in that state for nearly TEN days. Now imagine being told in order to finally get it fixed you have to pay £250 because you've gone over the £250 limit for claims, otherwise the job won't be completed. Well in a nutshell that's what's happened to me and I have been told today they can only reimburse me £100. So I'm still £150 worse off for that experience. Excellent customer service Trinity Claims. The one star awarded is simply for Policy Expert themselves who, whilst not being personally responsible for this debacle, are obviously the ones at the top of the chain and the ones who employ Trinity to deal with their home emergency claims. Bad mistake Policy Expert. Your own customer services team have actually been very helpful and I would have awarded more stars for that reason, but then my review would probably have been overlooked amongst the many excellent ones and I need you to read this and think about how it affects your reputation.
4 years ago
Read Policy Expert Reviews
Policy Expert has a 4.7 average rating from 19,486 reviews

Start Your Free Trial Today

Send 400 review invitations for FREE!

Activate Your Account

Book your activation call by clicking the button below. Or call us now on +1 213-325-5109 . Book a Call

Alice, Customer Support

Start Your Free Trial