There is no need for Policy Expert to keep ringing the phone and not leaving a message! The phone rang over 11 times without a message plus once with. This is irritating also sending emails. It is more courteous to type a message with a little bit more respect not just 'Morning' and then 'this is urgent' when it isn't really. Not sure what the company gains by the aforesaid as I did think about going elsewhere. When I spoke with a representative he was fine, although it was rushed towards the end. May look elsewhere next year if the same happens again. 'Stop pressuring me' with phone ringing and not leaving messages! Makes people uneasy!!! I thought this was made illegal. Imagine all the people ringing the company back and no-one there at the other end. Re-think your strategy, be more respectful and you may get more business.