Ok, lets go! I am so glad my claim is so small! Lost one tile off the roof and I have some pointing damage Rang them, they took my mobile number down wrong so the assessor could not make contact, they did not try to contact me, I had to chase, I was called into work and despite contacting them and confirming in a live chat that I was not going to be in, they did not tell the assessor, he managed to view the damage and reported back to them the next day, apart from saying that they have the report, nothing for over 2 weeks, I have chased twice. I am left with a plastic bag covering part of my roof, the assessor started that it will be up to me to get it sorted and that they will issue an amount to get it fixed, fun, why do I think it is not going to be enough, I was also told with the pressures it may be May until I get get the work down, its not being left high and dry and low wet and alone. Won't be ever touching these people again or Trinity Claims who I seem to be put though to, that is if you are willing to use up all your minutes and once being cut of with the simple auto message "we are too busy"