Do not use this company. They will use any excuse to con you out of a claim. I made a claim on harling damage to our chimney after a storm. Was advised that this would be ok to sort on insurance and due to the current covid situation, could we send pictures instead of having someone come out to inspect it. I sent the pictures and several weeks later had a phone call to say it had been rejected as it was 'wear and tear', even though the harling was there the night before the storm and gone the day after. I questioned how they could reject it from pictures alone and the person I spoke to was very condescending. 'Incase you arent aware of the situation in the world' is what she said. Being a nurse in the NHS and currently working through the crisis, I am all but too aware of the situation and I didnt appreciate the condescending tone. However this doesn't change the fact that no one has actually inspected it to reject it definitively.