Terrible customer service. Arranged home insurance two weeks before moving into my new home. Two days before moving I received details of policy via email and noticed an error and emailed them immediately to inform them of the error. 12 hours before the policy started I got a call to say insurance cancelled and an amended policy would cost and extra £55. As if moving isn't stressful enough I find myself with £12 to find a new policy - luckily I did & got a much better policy elsewhere for less than this company quoted. Check your paperwork carefully. Staff member was rude and unhelpful & basically told me pay the extra or go elsewhere. I would avoid at all costs.