Very poor service,after receiving my renewal quote for home insurance I called to ask if price could be bettered as Id found better deal online. Thought all was well when I was given a better price more or less matching what I had found online. All agreed on price and payment taken over the telephone for the new lower quote. Two days later when payment was taken,price reverted to original quoted price. Then had to call again but was told there was no record of lower price quoted on their system. After a lengthy discussion,finally had to cancel policy and do a new quote which price wise was ok but not even a goodwill gesture to apologise for their incompetence.