I wish there was an option for 0 stars!! I cancelled my insurance as it was at its renewal. I was then told I owed them a cancellation fee. As I explained I’m not paying a cancellation fee when I’m just simply not renewing I was then told that they had already actioned the letter to explain what I owe.... after some arguing it was agreed I did not owe this money and to discard the letter when it arrives. I did this, to then today come home to a debt letter from another company threatening to take me to court for the money!! So now they have a VERY angry ex customer who has a mark on their credit rating for their own mistake!! SORT IT OUT!!!