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Premium Choice Reviews

1.9 Rating 120 Reviews
21 %
of reviewers recommend Premium Choice
1.9
Based on 120 reviews
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour

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“I honestly didn’t expect to find such a dependable team their support made a tough situation so much easier to handle.”
Premium Choice 1 star review on 16th October 2025
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Posted 2 weeks ago
Their assistance was instrumental, and I truly appreciate the effort they put into helping me through a difficult situation.
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Posted 1 month ago
Lost funds recovered by the bio team
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Posted 1 month ago
INDUSTRY LEADERS IN FUND RESTORATION!
Premium Choice 1 star review on 21st September 2025
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Posted 1 month ago
Scam Victim Turned Success Story with RECOVASSETS
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Posted 1 month ago
My bio team secured the return of my cash.
Premium Choice 1 star review on 15th September 2025
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Posted 1 month ago
Exceptional support—my funds restored quickly!
Premium Choice 1 star review on 12th September 2025
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Posted 1 month ago
I made a mistake by not doing enough homework before I used their services. I should have looked into the company more. Reviews could have warned me about their issues. I was lucky that COVSECLTD listened to my complaint. Their team took my concerns seriously. They acted fast to fix the problem. I got my money back last week because of their help. This quick refund was a huge relief. It shows that COVSECLTD cares about its customers.
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Posted 6 months ago
I have order the didn’t ship my order they are scam
Premium Choice 1 star review on 11th April 2025 Premium Choice 1 star review on 11th April 2025 Premium Choice 1 star review on 11th April 2025
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Posted 6 months ago
This company's fees and attitude are beyond contempt! Charged me £100 for 12 days cover, they are a broker with ZERO risk and a massive attitude problem when you try and talk to them VERY politely, the insurer charged £37. AVOID these unreasonable people or pay through the nose, its your call!
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Posted 3 years ago
AVOID. AVOID. AVOID. Such a terrible company who don't care at all about customer service and pick out random numbers out of thin air that you apparently 'owe them'. Mine was £164 for a month in which my car was SORNed off and I didn't want to pay another month insurance as I purchased a new car. In the end I paid it to get them off my back eventhough I know I shouldn't have. DAYLIGHT ROBBERY. PLEASE AVOID THIS PATHETIC COMPANY!!
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Posted 4 years ago
I rang and changed my address. When it came round to renewing they automatically renewed saying they sent me the documents but they sent them to my old address. I rang to say I had changed my address they kept putting me on hold from person to person and said I did not ring and basically said I lied about the whole thing!! Avoid at all costs!
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Posted 4 years ago
Certainty will not be renewing this policy £200 excess for a windscreen dishonest, everyone knows it should be no more than £75.00
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Posted 4 years ago
Do not buy car insurance from Premium choice company, they will use their skills and put you in a situation to stay with them and pay more than what you have been quoted elsewhere. My car insurance initial quote from premium choice was £481 and end up paying £754. I have paid 58% more then the initial quote. I had to wait 12 months before I can change the insurance company. Now I am paying £456 per year.
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Posted 4 years ago
AVOID! Even though they probably are one of the cheap ones, it’s best to pay that little extra. I had an accident where a lorry hit me from behind, I got passed about from time to time with no real answer only to turn out that they said I was at fault. Got into touch with management and they told me I wasn’t. This was 9 months after the accident as they claimed I was not able to know the outcome until after 4 months. This lost me my NCB. Joke of a company. Always say they will ring back and never do! Hope it goes bust! ONE BIG SCAM
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Posted 5 years ago
AVOID!!!!!! If you get offered this company through a comparison site stay away!!!! Deceitful! No empathy!! Raised my policy by £282 due to an error that they wouldn't take responsibility for a fault on there part!! Was passed from agent to agent being given incorrect time frames and false promises. Was told the complaints team would contact me in 1 working day by 5pm!! It took them 10 days with myself even having chase them.. Even Going over my cooling off period because of this total lack of communication and out right lying! They offered to waive my "admin fee" that's the best they could do! I've had to stay with them and have been a victim of entrapment to these cowboys.. Demanding a deposit to stay or they will cancel my policy. Raising my fee to cancel each day but not being made aware of this when speaking to the first lying agent and complaints team.. The only response i get is.. " its in our terms of business" call centre have serious attitude problems and keep talking over you. absolutely ridiculous! Completely money grabbing cowboys! Will never touch them again!
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Posted 5 years ago
Worst company ever AVOID
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Posted 6 years ago
This scam company not only doesn't send renew information but then they put you to the highest premium and take money out of the account. Not only that they try to get a cancellation fee out of it without having to approve to renew the insurance. They are simply scammers. DONT USE THEM
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Posted 6 years ago
Took out an annual insurance policy in July 2018. Sadly, I was struggling to get car insurance as my then boyfriend had 2 unfortunate accidents which as a named driver on my policy, impacted on me. I have had to pay £174 per month with an excess of £3000 should I have an accident. I recently called to speak about cancelling my policy as I can now see that I can get insurance at a much better price. Unbelievably, although I do not recall ever being told about any cancellation fees (in fact, I don’t appear to have been sent any documentation), I have been advised that it would cost me in excess of £400 to cancel this policy. I have sent an email to the company today to express my concerns and that potentially this policy was mis-sold and awaiting their feedback, so I can only hope that I will receive a positive reply. Should I not receive a positive reply, I shall take the matter to the financial ombudsman.
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Posted 6 years ago
Very bad customer care services, I advice everyone don't use premium choice. I tried to hold them it took 50 min waiting. Someone pick call and disconnect state away. i sold my car 18 days before i called them two time to cancel my policy but there are not cancel still charging me. i don't know what i have to do.
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Posted 6 years ago
Premium Choice is rated 1.9 based on 120 reviews