Premium Choice Reviews

Name: Premium Choice
Rating: 1.88

1.9 Rating 120 Reviews

21 %

of reviewers recommend Premium Choice

Company Reviews

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1.9

Based on 120 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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Premium Choice 1 star review on 21st September 2025

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Premium Choice 1 star review on 12th September 2025

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Premium Choice 1 star review on 11th April 2025

Wasef Bin Arif

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have seen my insurance double for changing car to over 600 a year for a diesel passat . Just about to renew with another compamy for 270. Beware of high charges for changing any of your details. Legal robbery! Steer clear .”

Helpful Report

Posted 7 years ago

Hi James I'm sorry to hear that we were unable to provide you with a competitive renewal on this occasion. I hope you were able to get competitive cover for your new vehicle in the end and thank you for taking the time to share your experience with us. Kind regards John

Posted 7 years ago

“AVOID THIS COMPANY LIKE THE PLAGUE, £50 to change your address and then £140 to change from a 2ltr vauxhall insignia to a 1.5 renault clio, it has cost me 450 to get rid of this company, PLEASE READ ALL REVIEWS BEFORE SIGNING UP FOR INSURANCE, THEY ARE TRULY SHOCKING, AN ABSOLUTE DISGRACE TO INSURANCE COMPANIES”

Helpful Report

Posted 7 years ago

Hi Andrew Sorry to hear that you were not happy with our service. Please email me on socialmedia@premiumchoice.co.uk if you would like me to look into this further for you. Kind regards John

Posted 7 years ago

“My 70 year old Father was speaking to this company for his car insurance a few days back. He has many years NCB. I overheard him say "£870, thats a bit expensive" then the conversation carried on. At the end of the 20 minute conversation with them, he said "£3,000 excess?" at that point I told him to hang up. To me, trying their luck on a 70 year old is a bit too far. AVOID AT ALL COSTS. RIP-OFF MERCHANTS.”

Helpful Report

Posted 7 years ago

Hello, I'm sorry to hear that you are not happy with our service. If you would like me to look into this further, can you please email me on socialmedia@premiumchoice.co.uk Kind regards John

Posted 7 years ago

“Been with premium choice a few years, cheapest insurance I can find. Great customer service”

Helpful Report

Posted 7 years ago

Hello Thanks for taking the time to leave this review. Its great to hear that we were able to find you a good deal on your renewal. Please get in touch if there is anything at all we can assist you with. Kind regards John

Posted 7 years ago

“Cancelled my policy do not deal with these jokers - unprofessional and unreliable to say the least!”

Helpful Report

Posted 7 years ago

Hello Mr Singh I'm sorry to hear you're not happy with our service. If you would like me to look into this further, please email me on socialmedia@premiumchoice.co.uk Kind regards John

Posted 7 years ago

“Try her best to help shape my policy around me. Never had a policy that suits my needs and in my price range”

Helpful Report

Posted 7 years ago

Hello Donna Thanks for taking the time to leave this review. Its great to hear that we were able to find you a good deal on your insurance. Please get in touch if there is anything at all we can assist you with. Kind regards John

Posted 7 years ago

“Impossible to contact by phone. Ignore emails. Threatening letters claiming I owe £150 for a cancelled policy without any explanation of how they arrived at this sum. Utter shysters.”

Helpful Report

Posted 7 years ago

Hello I'm sorry to hear that you are not happy with our service. If you would like me to look into this further, can you please email me on socialmedia@premiumchoice.co.uk Kind regards John

Posted 7 years ago

“Proppa ins comp if u know u know”

Helpful Report

Posted 7 years ago

Hello Chriss Thanks for taking your time to leave a review. We appreciate your feedback. Kind regards John

Posted 7 years ago

“Polite quick and explained in detail. Price very good have used them for many years”

Helpful Report

Posted 7 years ago

Hello Linda Thanks for taking your time to leave a review. We appreciate your feedback. Kind regards John

Posted 7 years ago

“Great customer service!”

Helpful Report

Posted 7 years ago

Hello Thanks for taking your time to leave a review. We appreciate your feedback. Kind regards John

Posted 7 years ago

“I don't know how companies like that should be allowed scamming people! stay away from a choice, they scam people someone has to do something about to, I was insured with them for 3 months and then I sold my car so I had to cancel my policy but now they want half of the money that's left for the year!!! It's a joke please whatever you don't use them”

Helpful Report

Posted 7 years ago

Hello Sorry to hear that you were not happy with our service. Please email me on socialmedia@premiumchoice.co.uk if you would like me to look into this further for you. Kind regards John

Posted 7 years ago

“Very good”

Helpful Report

(Car Insurance) - Posted 7 years ago

Hi Andrea Thanks for taking your time to leave a review. We appreciate your feedback, Kind regards John

Posted 7 years ago

“Very poor customer service, they cancelled my insurance as said they hadn't received my documents. When I provided them with the details of the email I sent containing all thid information they had requested they simply said oh yes we've got it we just hadn't moved it over. Extremely disappointing. When I was told my insurance wouldn't be cancelled i asked for written confirmation of this, just as they had provided telling me it was cancelled, I was told that this wasn't possible and I just had to wait and call back to confirm.”

Helpful Report

(Car Insurance) - Posted 8 years ago

“I wish I read this page before going with A choice these people cancelled after 4 months due to me changing address! They then tried making me take out a new policy and got all the calculations wrong! And after phone calls and waiting in line for hours on end I barely got an money back. Please avoid”

Helpful Report

Posted 8 years ago

“Shocking, just shocking. If you call someone you will have to wait hours to actually speak to someone and when you get through to someone the customer service is shocking.”

Helpful Report

Posted 8 years ago

“very vile”

Helpful Report

Posted 8 years ago

“went on holiday to return to find out that Premium Insurance had cancelled my motor vehicle cover. The reason they had given is that they had been unable to charge me £135 to cover the cost of removing my wife from the insurance policy. Tried to speak to Customer Service only to greeted with "you are ......23rd in the queue"....After half an hour I gave up after only moving up to 19th....!!! What a complete shower - NEVER AGAIN”

Helpful Report

Posted 8 years ago

“Exceptional Customer Service and a renewal that was simple and effective.”

Helpful Report

Posted 8 years ago

“kept on phone for 35 minutes to be told there was no cooling off period and would be charged £50 for cancelling insurance that had not even started and i paid for a few days ago”

Helpful Report

Posted 8 years ago

“The worst insurance compan I have ever been with. AVOID. Please read these reviews before even attempting to use this company for insurance. My payments started at £120 per month and some how managed to slip up to £170 after missing information. I then needed to get a new car which was a lower spec than my current and it was going to cost £200 upfront for the change and £198 per month for 10 months. You will be waiting half Your life trying to speak to these people on the phone. PLEASE AVOID”

Helpful Report

Posted 8 years ago

Premium Choice is rated 1.9 based on 120 reviews