Premium Choice Reviews

Name: Premium Choice
Rating: 1.88

1.9 Rating 120 Reviews

21 %

of reviewers recommend Premium Choice

Company Reviews

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Metrics

1.9

Based on 120 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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Premium Choice 1 star review on 21st September 2025

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Premium Choice 1 star review on 12th September 2025

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Premium Choice 1 star review on 11th April 2025

Wasef Bin Arif

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst insurance company I used. On comparison sites, it seemed they were one of the cheapest. After you purchased your insurance from them, they will then start to find little mistakes to charge you higher premium plus additional £50 adminstration charge. They made tonnes of mistakes on my policy and then made me pay for their mistakes. They even sent other customer's policy to me which is a serious data and privary breach. I will not want to insure with this kind of cowboy company. I am bringing the matter to Ombudsman. Stay clear of this company!”

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Posted 8 years ago

“Awful awful company! Bunch of cowboys! Customer service department is a joke I had to take things further and go to the financial ombudsman, who read through all my issues and upheld my complaint!! It took me over 12 months to finally get a refund. Steer clear!”

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Posted 8 years ago

“AVOID at all cost, the worst company in the world, if you could give a minus score I would. All I did was move house, I phoned to change my details to be told my new address is too risky and they're cancelling my policy, charged me £125.55 for that and they wouldn't release my no claims discount until I paid, both of which are illegal, but as my new policy went up by more, I ended up paying to save more money in the long run, I will be chasing it up to get it back. The customer service is the worst, I'm now with The Coop and they phoned to try to resolve the situation, even he came back to me saying they are very unhelpful and to avoid them in the future”

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Posted 8 years ago

“Absolutely shocking company, don't do it, there are far far better companies to use. Lack of information and incredibly rude young customer services.”

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Posted 8 years ago

“Absolutely shocking company. Premium choice and a-choice are by far the worst customer service i have ever received! They tell you that your poilicy is one amount and then every month they find a reason to increase the policy. My policy started at £83 a month and they are now trying to tell me its £112. I cant belive this. I feel completely scammed!”

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Posted 8 years ago

“Customer service was poor. Very little help and correspondence when I was making a claim.”

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Posted 9 years ago

“It was very simple and easy With premium choice insurance.”

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(Car Insurance) - Posted 9 years ago

“I am happy with your questions and answers”

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(Car Insurance) - Posted 9 years ago

“Good website”

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(Car Insurance) - Posted 9 years ago

“I have not had an issue with this insurer, although I have not had any reason to contact them as yet. Purchasing the insurance was easy and the quote I was given was a fair price”

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(Car Insurance) - Posted 9 years ago

“Despite contacting them to advice that I moved address and that there is a difference in money that they need to pay me back, I am still waiting for this and it has now been 4 months!!!!!”

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(Car Insurance) - Posted 9 years ago

“Beware! Lots of hidden costs and additional payments for so called "admin" charges, etc. The worst company I have come across from this point of view. Needless to say I will not be renewing when the policy is up.”

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