Premium Choice Reviews

Name: Premium Choice
Rating: 1.96

2.0 Rating 111 Reviews

23 %

of reviewers recommend Premium Choice

Company Reviews

Questions

Metrics

2.0

Based on 111 reviews


Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It's the weekend and unable to get in touch No number available all offices closed Need someone to talk to Bad customer service What we suppose to do”

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Posted 5 years ago

Hi Chelsea, Thank you for your review - I am sorry to read that you are unsatisfied. Our opening hours are published on our website and on our paperwork. I hope that we were able to resolve your query however if there is anything at all I can help you with please contact me using socialmedia@premiumchoice.co.uk Kind regards John Customer Relations Department Premium Choice Ltd

Posted 5 years ago

“Lacking customer service and 30+ minute hold times no matter when you call. There were difficulties in verifying the documents for an additional driver on my account which led to them being removed and additional charges being placed on my account. After sending multiple emails trying to resolve the issue I was ignored and passed to a debt collection firm. Update: After further contact with Premium Choice and having explained my situation to John, my account has been withdrawn from the debt collection firm and the fact that better communication by both parties would've prevented this has been recognised.”

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Posted 6 years ago

Hi Rob, Thank you for taking the time to update your review. If there is anything further I can help you with please contact me. Kind regards John Customer Relations Department

Posted 5 years ago

“Very poor customer service, they cancelled my insurance as said they hadn't received my documents. When I provided them with the details of the email I sent containing all thid information they had requested they simply said oh yes we've got it we just hadn't moved it over. Extremely disappointing. When I was told my insurance wouldn't be cancelled i asked for written confirmation of this, just as they had provided telling me it was cancelled, I was told that this wasn't possible and I just had to wait and call back to confirm.”

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(Car Insurance) - Posted 6 years ago

“Despite contacting them to advice that I moved address and that there is a difference in money that they need to pay me back, I am still waiting for this and it has now been 4 months!!!!!”

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(Car Insurance) - Posted 8 years ago

Premium Choice is rated 2.0 based on 111 reviews