Lacking customer service and 30+ minute hold times no matter when you call. There were difficulties in verifying the documents for an additional driver on my account which led to them being removed and additional charges being placed on my account. After sending multiple emails trying to resolve the issue I was ignored and passed to a debt collection firm. Update: After further contact with Premium Choice and having explained my situation to John, my account has been withdrawn from the debt collection firm and the fact that better communication by both parties would've prevented this has been recognised.