Premium Choice Reviews

Name: Premium Choice
Rating: 1.96

2.0 Rating 111 Reviews

23 %

of reviewers recommend Premium Choice

Company Reviews

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Metrics

2.0

Based on 111 reviews


Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nothing is too much trouble, thier operatives are polite, educated, with a super personality. It’s very difficult to NSA’s much more. I have been withers people for years and have no intention of moving.”

Helpful Report

Posted 5 years ago

Hi David, Thank you for your kind words and for taking the time to leave a positive review. If there is anything at all we can help you with please get in touch. Kind regards John Customer Relations Department Premium Choice Ltd

Posted 5 years ago

“I have recently taken out additional breakdown cover on my insurance policy and unfortunately had to use it today. My experience was fantastic! I was met with both excellent and personable customer service. My query was dealt with exceptionally fast and the Company called me back to make sure I was safe. Highly recommend!”

Helpful Report

Posted 5 years ago

Thank you for your review. It's great to hear that you are happy with the breakdown cover that we offer. We have a great range of add-on products and its fantastic to hear when our customers are satisfied and have had good experiences. We really appreciate you taking the time to leave a positive review. Kind regards John Customer Relations Department Premium Choice Ltd

Posted 5 years ago

“I was very annoyed spoke a lady on the phone who was very rude did not help my situation was suppose to get a call back from a manager and that did not happen, so i phoned back up a couple days later spoke to a guy called simonn and he was very helpfull understood fully and definitely deserves recognition as he was the only one form stopping me go crazy at this company.”

Helpful Report

Posted 5 years ago

Thank you for your review. We appreciate your feedback and have passed your comments to Simon and his team. Kind regards John Customer Relations Department Premium Choice Ltd

Posted 5 years ago

“Great prices, but customer service a nightmare, even tried to pay additional premium as requested and you would think WE were trying to rob them!! Taking GDPR to a whole new level!! Their amount on letter THEY sent US a letter quoting amount required, THEN THEY queried THAT amount and refused to take payment!! Half an hour later finally resolved!! not impressed....”

Helpful Report

Posted 5 years ago

Thank you for your review. I would like the opportunity to look into this further for you. If you would like me to do this, please email me using feedback@a-choice.co.uk with your contact details. Kind regards John Customer Relations Department Premium Choice Ltd

Posted 5 years ago

“Zero stars would be my review Have complained via Financial Ombudsman, was informed via email from Donna Kirwan on 06-06-18 that their complaints department would review and come back to me in 8 weeks. The lady assigned is Benita who is in the Customer Relations Officer. It’s now over 5 months and no response The FOS has had no response either, despite them contacting you several times in this matter I contacted Donna Kirwan via email last week, again no response. The lack of action on my complaint has had an adverse impact in insurance renewals and your organisation is a disgrace What will it take to get a response from you ??”

Helpful Report

Posted 5 years ago

Hi Jacqui, Thanks for speaking with me recently about your issues. I'm glad we were able to help you and resolve the situation to your satisfaction. If there is anything we can help with in the future please don't hesitate to get in touch. Kind regards John Customer Relations Department Premium Choice Ltd

Posted 5 years ago

“ridiculous!!!!!!!! I had to go with them as i'd had two claims in a year which were unfortunate circumstances and neither of them were my fault! I changed my car from a RENAULT MEGANE GT LINE 1.6 which is a sport version of the vehicle which was already costing me 238 pounds a month to a 1 litre Punto and was charged an EXTRA 208 pounds making me payments 260+ pounds a month! ANDDDD to cancel said i owed them 900 pound and i could find the insurance almost half other places for the same vehicle and cover!! To say i am unhappy is an under statement! And there reason for it was it was a petrol not a diesal as i work in the car industry this is just mental! Preying on vunerable people who have no choice!”

Helpful Report

Posted 5 years ago

Hi Olivia, Thank you for your review. We are an insurance broker and we don't set the price of insurance premiums. However it's clear that you are unhappy and we would like to help you if we can. Please contact me with your details and I will look into this and see if we can do anything. You can email me using feedback@a-choice.co.uk Kind regards John Customer Relations Department Premium Choice Ltd

Posted 5 years ago

“If i could give them 0 stars i would. What an absolute mess of a company! (if you can call it that) Awful prices, disgusting customer services, 1 hour phone waiting times and they will add extra charges on anything, ANYTHING! Horrible bunch of people and cant wait to leave!”

Helpful Report

Posted 5 years ago

Hi SG, I am sorry to hear that you haven't had the best experience with us and I would like the opportunity to look into this further for you. If you would like me to do this, please email me using feedback@a-choice.co.uk with your contact details. Kind regards John Customer Relations Department Premium Choice Ltd

Posted 5 years ago

“Absolutely awful service, only people that ever answer are the quotes department and still have the cheek to charge ridiculous rates. 1/10 would not recommend”

Helpful Report

Posted 5 years ago

Hi James, Thank you for your review. We've spoken many times in the past about your insurance policy. I hope that you now consider everything to be in order, however if you have any queries please contact me. Kind regards John Customer Relations Department Premium Choice Ltd

Posted 5 years ago

“Everything is wrong!! DO NOT USE THEM!! Excess fee 3000£ and if you want to fix your car you still have to pay 500£!!! They are useless!!! You have to pay for everything even if you have insurance with them and they use XS INSURANCE !! Big scam!!!!”

Helpful Report

Posted 5 years ago

Thank you for your review. I am sorry to read that you are unsatisfied and I would like the opportunity to look into this for you. Please email me using socialmedia@premiumchoice.co.uk with your contact details and I will get in touch. Kind regards John Customer Relations Department

Posted 5 years ago

“Dreadful company tried on three phones for three days no reply service is shocking”

Helpful Report

Posted 5 years ago

Hi Louisa, Thank you for your review. I'm sorry to read that you are unhappy. If you have any outstanding queries please get in touch using socialmedia@premiumchoice.co.uk and I will be happy to help you in any way that I can. Please include your contact details so I can find your policy. Kind regards John Customer Relations Department

Posted 5 years ago

“I couldn’t be happier with the service I’d received.”

Helpful Report

Posted 5 years ago

Thank you for your review. It's great to know that you are satisfied with the service you have received and we thank you for taking the time to leave a positive review. If there is anything further we can help you with please don't hesitate to get in touch. Kind regards John Customer Relations Department

Posted 5 years ago

“Please, please, please, if you are reading this do NOT use this company. Wait times are horrendous at any time of day, and you cannot get through after 17:30. £50 plus admin fees which you are not told about on the initial call. I was away on holiday when they phoned my dad to say I hadn't declared that he had points from just under 3 years ago (we both forgot after so long) and asked for £80 extra plus a £50 admin fee. My dad advised I am on holiday so will discuss this when I return in a few days- he was told 'well he won't be insured if he has an accident'. I also received a very threatening and accusations letter threatening to cancel my policy- all over three points on my named drivers policy which we both immediately owned up to, saying it was just an honest mistake. I made a complaint- staff in all depts become very rude and confrontational if you mention a complaint- believe I spoke to a "Bonika" in the complaints dept who was particularly condescending. I ended getting the ombudsmen involved who ruled in my favour- the company refuted this and for reasons never made clear to me my case was dismissed. If nothing else I learned a lesson- please do not insure with this circus, even if it means paying more.”

Helpful Report

Posted 5 years ago

Thank you for your review. I'm sorry to read that you are not happy with the service that you have received. We are always looking at ways we can improve, even when the Financial Ombudsman Service makes a decision in our favour. Your feedback is appreciated - if there is anything further we can help you with please get in touch. Kind regards John Customer Relations Department

Posted 5 years ago

“EXTREMELY HAPPY WITH THE PROFESSIONAL AND EFFICIENT SERVICE AND VERY COMPETITIVE PRICES”

Helpful Report

Posted 5 years ago

Hi Rahim, It’s great to see that we could help you. Thank you for taking the time to leave a positive review. If there is anything further we can help you with please get in touch. Kind regards John Customer Relations Department

Posted 5 years ago

“I rang premier choice to purchase a policy as it was the cheapest on compare the market. Each time they cut me off. I called 7 times. I was left hanging or cut off or excuses were made e.g. Computer down. After wasting my whole afternoon I called Hastings direct and paid straightwa. It was hard to purchase and pay even . Finally they said they willl call me but never did”

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Posted 5 years ago

“rang to ask about a claim as my window screen had cracked and was immediately put through to a 3rd party window screen repair company. No explanation of what was happening, and no time to speak! Guy on the phone had no customer service skills, wanted to get rid of me as quick as possible!”

Helpful Report

Posted 5 years ago

Thank you for your review. Our aim is to offer a first class level of service at all times. If you can email me using socialmedia@premiumchoice.co.uk with your contact details I will look into this and see what happened. Kind regards John Customer Relations Department

Posted 5 years ago

“I would if I could have 0 starts but unfortunately the system won’t allow it! Avoid at all costs. This company are bandits, they have absolutely appalling customer service, hurling abuse down the phone to my son. This is being taken up with the ombudsman and trading standards. PLEASE DO NOT USE!!!!”

Helpful Report

Posted 5 years ago

Thank you for your review. I would like to look into this for you and understand what the issues are. Please email me using socialmedia@premiumchoice.co.uk with your contact details and I will be in touch. Kind regards John Customer Relations Department

Posted 5 years ago

“DO NOT GO WITH THESE. Wish I read the reviews, they’ve requested documentation providing driving license summary’s... All were sent immediately... Next thing you know, my insurance was cancelled. £427.89 was taken from me plus £200 fee and extra £84.68 admin fee?? Nearly £1000 to have my car on the for less than 30 days. Absolutely gutted.”

Helpful Report

Posted 5 years ago

Thank you for your review. I would like the opportunity to look into this further for you to understand more about what's happened and the amounts you say you have been charged. Please email me using socialmedia@premiumchoice.co.uk with your contact details and I will be in touch. Kind regards John Customer Relations Department

Posted 5 years ago

“I have tried three days to get hold of my insurance company! Eventually send an e mail which they responded to two days later stating that they will call me within two hours. Needless to say that mail was end on Monday, 25 June 2018 17:47! It is now 09.10 on 2 July! Be Aware - you cannot deal with a company like this and the FCA and PRA should take note and action as this is not acceptable!”

Helpful Report

Posted 5 years ago

Hi Willem, Thank you for your review. I would like the opportunity to look into this further for you. If you would like me to do this, please email me using socialmedia@premiumchoice.co.uk with your contact details. Kind regards John Customer Relations Department

Posted 5 years ago

“Avoid at all costs. I had to send my proof of no claims in 4 times after recieving numerous letters threatening to cancel my policy. When there was an issue with my policy I had to phone up and sit on hold for 20 minutes to be told she couldn't deal with it and I had to sit on hold again. I said this wasn't acceptable and she said she would call me back. She never did. I sent 2 emails explaining why someone needs to call me back rather than me keep sitting on hold, costing me a fortune on my phone bill and wasting literally hours of my own time. No reply. I gave in and called again, unfortunately I was on hold for 30 minutes that time. When I raised the issue of the last person not phoning me back I was reassured she did and she left me a voicemail. I did not receive this which concerns me that either she lied on the system and just put that she called me when she didn't, or she called the wrong number and left my information on their voicemail. It also upsets me that I was not believed when I made a point of saying I didn't receive that call. When he resolved the issue with my policy, I asked to speak to someone to make a complaint. He said someone would call me back that day before 5pm. I did not receive that call until the next day, which beacause I was working, all I got was a voicemail, saying yet again that she did call me back when she didn't, and saying to call up again to make a complaint. With the waiting times, I was not prepared to do that. So unfortunately you have won and I have not been able to make a complaint where I would have demanded some compensation for the stress, time and phone bill for the customer service that has been absolutely shocking from start to finish. To top it off, there is no "cooling off period" at the start of the policy, it is just a cancellation fee. I have never had issues with any other insurer like this, as soon as my policy had ended I definitely will not be redoing it, and absolutely would reccomended people to stay well clear.”

Helpful Report

Posted 5 years ago

Hi Sarah, Thank you for your review. I would like the opportunity to look into this further for you. If you would like me to do this, please email me using feedback@a-choice.co.uk with your contact details. Kind regards John Customer Relations Department

Posted 5 years ago

“Happy with the service Guy on the phone was helpfull Would recommend”

Helpful Report

Posted 5 years ago

Hi Ryan, Thanks for taking the time to let us know you were happy with our service. We really appreciate your feedback. Kind regards John Customer Relations Department

Posted 5 years ago

Premium Choice is rated 2.0 based on 111 reviews