Premium Choice Reviews

Name: Premium Choice
Rating: 1.88

1.9 Rating 120 Reviews

21 %

of reviewers recommend Premium Choice

Company Reviews

Questions

Metrics

1.9

Based on 120 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

Visit Website

Write Your review

Tell us how Premium Choice made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Premium Choice 1 star review on 21st September 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Premium Choice 1 star review on 12th September 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Premium Choice 1 star review on 11th April 2025

Wasef Bin Arif

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service from Niko Livadiotis, found me the best deal and was a pleasure to deal with!”

Helpful Report

Posted 6 years ago

Thank you for taking the time to leave a positive review. We appreciate your feedback and have passed your comments to Niko and his team. Please do not hesitate to contact us if there is anything further we can help you with. Kind regards John Customer Relations Department Premium Choice Ltd

Posted 6 years ago

“DO NOT USE PREMIUM CHOICE!!!! After a stupid accident which wasn't my fault having the police report and 3 witnesses...they decided to change this. They put me at fault and suggested I've made a claim. I ring xs direct they told me..in order to get my ncb i had to pay £225 for some person who came by to investigate the matter. I had complied with the situation...pay them £225 and a week after received 0 ncb. Called them 3 times in one hour time so they can change my ncb they put down on the paper 1year afterall but they also put down that it was MY FAULT. Now do explain to me how on earth my next insurer will belive me when u left in the sistem that it was my fault and still gave a year ncb. It doesn't make any sense. Do not use them. They are just legal scammers, attracting you with a small money insurance and u end up paying double than the initial amount. Take your money elsewhere DO NOT USE THEM. JUST DON'T!”

Helpful Report

Posted 6 years ago

Hi Andrei, Thank you for your review - I am sorry to read that you are unsatisfied. Premium Choice is an insurance broker and we don't ordinarily become involved in a claims process. The issue that you have raised is over a decision made by the policy underwriter and not by Premium Choice. If you email me with your contact details to socialmedia@premiumchoice.oc.uk I will be able to give you the details of how to make a complaint to the insurer directly. Kind regards John Customer Relations Department Premium Choice Ltd

Posted 6 years ago

“Never had to jump through so many hoops just to get car insurance, and when it comes to sending them docoments through there website, it never works! They say they haven’t received even tho iv done it exactly how they want 3 times, and I had the same issues the year before with them, so my insurance was cancelled, and as they go through a financing company (achoice) they charged me cancellation fee (which is understandable) but they also charged me a commission fee of 12%, which they said it’s normally 15%, I had 7 days to pay this, absolutely ridiculous”

Helpful Report

Posted 6 years ago

Hi Mr Jordan, Thank you for your review - I am sorry to read that you are unsatisfied. I would like to look into this for you to see what's happened. Please email me using socialmedia@premiumchoice.co.uk with your contact details and I will be in touch. Kind regards John Customer Relations Department Premium Choice Ltd

Posted 6 years ago

“This is a general warning to all customers!!!!! Please do not go near this company-totally disrespectful customer service. spoke to a chap called Phil from the adjustments team, this gentleman lack 100% customer service skills, had a premium price already arranged 1 hour earlier 11am 6th feb 2019, £2800 in the process of paying and one of the call handlers accidentally cuts me off.call back 1 hour later and Phil stated the premium has gone up £1000 totally scandalous. No rapport,communication skills, I would advise everyone and anyone to stay well clear!!!!!!!!”

Helpful Report

Posted 6 years ago

Thank you for your review. Our aim is to offer a first class level of service to our customers at all times and I am sorry if this was not your experience. I would like to look into this for you. Please contact me using socialmedia@premiumchoice.co.uk with your contact details and I will be in touch. Kind regards John Customer Relations Department Premium Choice Ltd

Posted 6 years ago

“10/10 service, great prices and Easy process, would recommend to everyone”

Helpful Report

Posted 6 years ago

Thank you for taking the time to leave a positive review and recommending us to other drivers. Please do not hesitate to contact us if there is anything we can do to help you. Kind regards John Customer Relations Department Premium Choice Ltd

Posted 6 years ago

“Premium choice are a great insurance company and the best insurance company that I have had so far. I joined them in August 2018. When I searched for a quotation for my new car, Premium had the best rates out there. I called first to speak to an adviser before signing anything and they were really helpful and provided the right information. I usually have no issues when I call over the phone. I spoke with Sunita today and she was so helpful towards me and provided such good customer service. My only downfall is that you are not open on weekends but it is beneficial that you are open after 18:30 (which allows me to call after work). Thank you so much for all your help and I look forward to continuing to use Premium choice!”

Helpful Report

Posted 6 years ago

Hi Megan, Thank you for your comments. Its great that you took the time to leave such a positive and thoughtful review. We appreciate your feedback and have passed your comments to Sunita and her team. Please do not hesitate to contact us if there is anything at all we can help you with. Kind regards John Customer Relations Department Premium Choice Ltd

Posted 6 years ago

“It's the weekend and unable to get in touch No number available all offices closed Need someone to talk to Bad customer service What we suppose to do”

Helpful Report

Posted 6 years ago

Hi Chelsea, Thank you for your review - I am sorry to read that you are unsatisfied. Our opening hours are published on our website and on our paperwork. I hope that we were able to resolve your query however if there is anything at all I can help you with please contact me using socialmedia@premiumchoice.co.uk Kind regards John Customer Relations Department Premium Choice Ltd

Posted 6 years ago

“I m paying to much car insurance. 12 months policy and they take 12 payment.”

Helpful Report

Posted 6 years ago

Hi Naveed, Thank you for your email. If there is anything we can assist you with please get in touch and we will be happy to help you in any way that we can. Kind regards John Customer Relations Department Premium Choice Ltd

Posted 6 years ago

“After taking out insurance as a new driver who had not passed my test yet I was told that my insurance would be renewed as a new driver when I had passed from the day that I had passed - which it was not and was not informed of so. There was no confirmation of when the policy was to expire until it was too late notice and I was not told that the policy didn't automatically renew if you had paid by credit card and they could offer no kind of compensation for these faults. They also have horrendous phone waiting times and cannot seem to direct you to the correct department no matter how clear the matter is stated. I have not been insured with them for a while now but going through old paperwork it is clear they are not a good insurance provider. I just wanted to put this out there as a warning.”

Helpful Report

Posted 6 years ago

Thank you for your review. I would like the opportunity to look into this further for you. If you would like me to do this, please email me using feedback@a-choice.co.uk with your contact details. Kind regards John Customer Relations Department Premium Choice Ltd

Posted 6 years ago

“Nothing is too much trouble, thier operatives are polite, educated, with a super personality. It’s very difficult to NSA’s much more. I have been withers people for years and have no intention of moving.”

Helpful Report

Posted 6 years ago

Hi David, Thank you for your kind words and for taking the time to leave a positive review. If there is anything at all we can help you with please get in touch. Kind regards John Customer Relations Department Premium Choice Ltd

Posted 6 years ago

“I have recently taken out additional breakdown cover on my insurance policy and unfortunately had to use it today. My experience was fantastic! I was met with both excellent and personable customer service. My query was dealt with exceptionally fast and the Company called me back to make sure I was safe. Highly recommend!”

Helpful Report

Posted 6 years ago

Thank you for your review. It's great to hear that you are happy with the breakdown cover that we offer. We have a great range of add-on products and its fantastic to hear when our customers are satisfied and have had good experiences. We really appreciate you taking the time to leave a positive review. Kind regards John Customer Relations Department Premium Choice Ltd

Posted 6 years ago

“I was very annoyed spoke a lady on the phone who was very rude did not help my situation was suppose to get a call back from a manager and that did not happen, so i phoned back up a couple days later spoke to a guy called simonn and he was very helpfull understood fully and definitely deserves recognition as he was the only one form stopping me go crazy at this company.”

Helpful Report

Posted 6 years ago

Thank you for your review. We appreciate your feedback and have passed your comments to Simon and his team. Kind regards John Customer Relations Department Premium Choice Ltd

Posted 6 years ago

“Great prices, but customer service a nightmare, even tried to pay additional premium as requested and you would think WE were trying to rob them!! Taking GDPR to a whole new level!! Their amount on letter THEY sent US a letter quoting amount required, THEN THEY queried THAT amount and refused to take payment!! Half an hour later finally resolved!! not impressed....”

Helpful Report

Posted 6 years ago

“Zero stars would be my review Have complained via Financial Ombudsman, was informed via email from Donna Kirwan on 06-06-18 that their complaints department would review and come back to me in 8 weeks. The lady assigned is Benita who is in the Customer Relations Officer. It’s now over 5 months and no response The FOS has had no response either, despite them contacting you several times in this matter I contacted Donna Kirwan via email last week, again no response. The lack of action on my complaint has had an adverse impact in insurance renewals and your organisation is a disgrace What will it take to get a response from you ??”

Helpful Report

Posted 6 years ago

Hi Jacqui, Thanks for speaking with me recently about your issues. I'm glad we were able to help you and resolve the situation to your satisfaction. If there is anything we can help with in the future please don't hesitate to get in touch. Kind regards John Customer Relations Department Premium Choice Ltd

Posted 6 years ago

“ridiculous!!!!!!!! I had to go with them as i'd had two claims in a year which were unfortunate circumstances and neither of them were my fault! I changed my car from a RENAULT MEGANE GT LINE 1.6 which is a sport version of the vehicle which was already costing me 238 pounds a month to a 1 litre Punto and was charged an EXTRA 208 pounds making me payments 260+ pounds a month! ANDDDD to cancel said i owed them 900 pound and i could find the insurance almost half other places for the same vehicle and cover!! To say i am unhappy is an under statement! And there reason for it was it was a petrol not a diesal as i work in the car industry this is just mental! Preying on vunerable people who have no choice!”

Helpful Report

Posted 7 years ago

Hi Olivia, Thank you for your review. We are an insurance broker and we don't set the price of insurance premiums. However it's clear that you are unhappy and we would like to help you if we can. Please contact me with your details and I will look into this and see if we can do anything. You can email me using feedback@a-choice.co.uk Kind regards John Customer Relations Department Premium Choice Ltd

Posted 7 years ago

“If i could give them 0 stars i would. What an absolute mess of a company! (if you can call it that) Awful prices, disgusting customer services, 1 hour phone waiting times and they will add extra charges on anything, ANYTHING! Horrible bunch of people and cant wait to leave!”

Helpful Report

Posted 7 years ago

Hi SG, I am sorry to hear that you haven't had the best experience with us and I would like the opportunity to look into this further for you. If you would like me to do this, please email me using feedback@a-choice.co.uk with your contact details. Kind regards John Customer Relations Department Premium Choice Ltd

Posted 7 years ago

“Absolutely awful service, only people that ever answer are the quotes department and still have the cheek to charge ridiculous rates. 1/10 would not recommend”

Helpful Report

Posted 7 years ago

Hi James, Thank you for your review. We've spoken many times in the past about your insurance policy. I hope that you now consider everything to be in order, however if you have any queries please contact me. Kind regards John Customer Relations Department Premium Choice Ltd

Posted 7 years ago

“Everything is wrong!! DO NOT USE THEM!! Excess fee 3000£ and if you want to fix your car you still have to pay 500£!!! They are useless!!! You have to pay for everything even if you have insurance with them and they use XS INSURANCE !! Big scam!!!!”

Helpful Report

Posted 7 years ago

Thank you for your review. I am sorry to read that you are unsatisfied and I would like the opportunity to look into this for you. Please email me using socialmedia@premiumchoice.co.uk with your contact details and I will get in touch. Kind regards John Customer Relations Department

Posted 7 years ago

“Dreadful company tried on three phones for three days no reply service is shocking”

Helpful Report

Posted 7 years ago

Hi Louisa, Thank you for your review. I'm sorry to read that you are unhappy. If you have any outstanding queries please get in touch using socialmedia@premiumchoice.co.uk and I will be happy to help you in any way that I can. Please include your contact details so I can find your policy. Kind regards John Customer Relations Department

Posted 7 years ago

“I couldn’t be happier with the service I’d received.”

Helpful Report

Posted 7 years ago

Thank you for your review. It's great to know that you are satisfied with the service you have received and we thank you for taking the time to leave a positive review. If there is anything further we can help you with please don't hesitate to get in touch. Kind regards John Customer Relations Department

Posted 7 years ago

Premium Choice is rated 1.9 based on 120 reviews