Principal accepted my bike insurance and took my money. 14 days later they left me a voice mail saying that my insurance was cancelled with immediate effect because the insurance would not accept that the bike was left in a private car park overnight as opposed to a driveway. They had to leave a message as I was riding at the time! This means I was riding uninsured through no fault of my own. Whilst Principal admitted fault, 2 weeks later I have still not received my refund, nobody on the phone is sure what is going on, the only manager who knows what is happening is apparently never in, and never calls back. Completely useless!