Principal Insurance Limited Reviews

Name: Principal Insurance Limited
Address: Principal InsuranceCitygate 2, Cross Street, Sale
Rating: 4.02

4.0 Rating 413 Reviews

77 %

of reviewers recommend Principal Insurance Limited

Company Reviews

Questions

Metrics

4.0

Based on 413 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

01619722780

Email:

marketing@principalinsurance.co.uk

Location:

Principal InsuranceCitygate 2, Cross Street
Sale
M33 7JR

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Outstanding company, great App,very easy to use,and understand,very pleased with this company”

Helpful Report

Posted 2 days ago

“Avoid this awful company. I called in as I couldn't log in on website and it took over an hour and 10 mins to speak to anyone. Based on this I then decided to cancel the policy as it was within the 14 days cooling off period. The advisor made it incredibly difficult and said I would be charged a £55 broker fee even though this directly contradicts the distance selling regulations.”

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Posted 1 week ago

“Easy to set up cover and good price, staff friendly and helpful if you need to talk to someone. Documents sent to email immediately so very happy with the service. Highly recommended”

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Posted 1 week ago

“Very poor customer service – no response for over a month I have been trying to contact this company for over a month regarding my no-claims bonus, and I have received absolutely no response. I have been calling daily and sending multiple emails, but no one has replied or taken responsibility. This is extremely frustrating and unprofessional. I already have written confirmation from them stating that I am eligible for an 8-year no-claims bonus, but I am unable to obtain the official proof because they are simply not responding. This has now put me in a difficult situation, as I have already taken out insurance with another company. Very disappointing experience—would not recommend.”

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Posted 3 weeks ago

“Good price very good customer service”

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Posted 1 month ago

“Very professional and great prices very happy”

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Posted 1 month ago

“Easy to use”

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Posted 1 month ago

“Very thorough, Happy customer.”

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Posted 1 month ago

“Firstly the renewal was £70 MORE than taking out a fresh policy as a new customer. Then they want proof of no claims in two weeks or they will cancel policy. My policy doesn't end for two weeks so I can't get proof of no claims from them to send back to them. I try to call to discuss this, two calls on hold for 10 mins each no reply. I email them which takes 1 week to get a reply but doesnt answer the questions. Another 35mins on the phone today to eventually get a reply!!! I cancelled the policy!!”

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Posted 1 month ago

“The person dealing with the setup of the insurance was very knowledgeable and helped me throughout the whole process with ease”

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Posted 2 months ago

“Terrible insurance company expensive fees to change things on policy hard to speak to anyone”

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Posted 2 months ago

“Just like to say they were very helpful and sorted out my insurance very quickly when I phoned them up great job”

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Posted 2 months ago

“Great experience with this insurance company. The staff was professional, helpful, and quick to answer all my questions. The whole process was smooth and easy. I definitely recommend them for reliable service.”

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Posted 2 months ago

“Bikers Beware! Check those 'broker admin fees' before you sign up to this broker's service. They tried to charge me £60 to make a simple address change. When I cancelled the policy owing to find a much cheaper quote online for my new address they charged me over £250 to cancel the policy. I still cancelled as the new quote was so much cheaper. My new provider charges £20 for an address change and cancellation fees are much lower too. The few times I called this provider I was on hold for over 10 minutes too, with no apology for the delay when the call was eventually connected. Really poor customer service overall. Avoid.”

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Posted 3 months ago

“Usually changing insurance companies is fairly seamless. Dealing with principal has been difficult making me assume that you are new to motorbike insurance as I’ve never had to provide so much information to any company before!”

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Posted 3 months ago

“I immediately needed to cancel within 24 hours,but principal have refused.There is a 14 day law.”

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Posted 3 months ago

“I recently took out a Multibike Motorbike policy through Principal Insurance which is underwritten by Aviva. The agent, Sam, was excellent. Despite my million and one queries to ensure everything was as it should be, Sam continued to be pleasant, patient and and exceptionally helpful throughout. I must have been on the phone with him for nearly an hour and he never once tried to rush me. The quote given was very competitive albeit it did not include extras. The extras such as helmet and leather cover, personal accident etc would have taken me well above what I wanted to pay. When I explained that to Sam he asked me to hold the line for a few minutes and then came back to me with a discounted price offer which was very appealing. Taking out the policy was a breeze and I'd highly recommend principal to anyone looking to take a policy. I've only just started the policy so haven't had any claims, but I feel comfortable knowing the policy is underwritten primarily by Aviva with the add on products being underwritten by other companies.”

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Posted 4 months ago

“Great customer service and good price”

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Posted 6 months ago

“Phone answered quickly by Liz who was very friendly, knowledgable and able to help me with my enquiry. She explained everything, sorted my additional cover and made the whole thing a pleasant experience. I would highly recommend Principal Insurance and in particular Liz who is a credit to them.”

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Posted 8 months ago

“Good value for money.”

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Posted 8 months ago

Principal Insurance Limited is rated 4.0 based on 413 reviews