Principal Insurance Limited Reviews

Name: Principal Insurance Limited
Address: Principal InsuranceCitygate 2, Cross Street, Sale
Rating: 4.09

4.1 Rating 354 Reviews

80 %

of reviewers recommend Principal Insurance Limited

Company Reviews

Questions

Metrics

4.1

Based on 354 reviews


Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

01619722780

Email:

marketing@principalinsurance.co.uk

Location:

Principal InsuranceCitygate 2, Cross Street
Sale
M33 7JR

Write Your review

Tell us how Principal Insurance Limited made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Noisy background”

Helpful Report

Posted 4 years ago

“What an headache to deal with the only insurance company to ask for both sides of your driving licence when you ask why they need it they say for your address when this is clearly marked on your proof of no claims discount they also want they also dont stop there they also want you to get a code from dvla so they can check your license with them as well this is the only company this year to ask me for all this and I have several insurances they are also only been going for six years so are very new this is what they told me when I ask how long they had been trading my personal opinion is to go with someone else I hope this help others”

Helpful Report

Posted 4 years ago

“I was disappointed with the attitude of the customer service agent I spoke to, her demeanour was combative. Also the wait on the phone was exceptionally long. I got an email saying my policy would be cancelled before my existing policy provider had chance to process my proof of no claims bonus.”

Helpful Report

Posted 4 years ago

“I called up 2 days after setting up my policy to say I have a private plate on my bike and was told its an additional £50 to change it! I then said I want to canel the policy (Carol Nash were £100 cheaper anyway) and was told it would be £70 charge to cancel the policy aftrr 2 days. I will not be renewing with this company.”

Helpful Report

Posted 5 years ago

“I phoned up and was given wrong information.”

Helpful Report

Posted 5 years ago

Thanks for the honest feedback, Ben. We are sorry to hear you were provided incorrect information. So that we can learn more about the situation and try to rectify any outstanding issues, please email Marketing@principalinsurance.co.uk.

Posted 5 years ago

“Too much information needed to validate policy I have never been asked for DVLA codes and photos of licenses before just to start the policy”

Helpful Report

Posted 5 years ago

Thanks for the honest feedback, we understand your comments and can appreciate the process can seem frustrating. However, most other insurers ask for the same/similar documents in an attempt to reduce fraudulent claims and ensure policy details are correct. We hope you now understand why we ask for these documents.

Posted 5 years ago

“If you require copies of D.L, CBT, and a DVLA code, ask for these up front. Then, I send these, you acknowledge receipt, and I receive an e-mail saying my insurance will be cancelled and I send them again. I now dont know if I'm insured or not.”

Helpful Report

Posted 5 years ago

Thanks for the honest feedback! We are sorry to hear you have received conflicting information and would like to learn more about the situation. Please reply to the private message we send so we are able to investigate further.

Posted 5 years ago

“The offer was better than others when I was shopping around. Unfortunately they tried to take the first payment (after the deposit was taken and insurance started) just in 5 days. There was no money on account and it led to £30 fee from Close Brothers Finance and £8 from my bank for the refused direct debit. It made this insurance less competitive. The worst thing is - just 14 days later I received the payment plan with first payment backdated.”

Helpful Report

Posted 5 years ago

Hi Oskars, thanks for your honest feedback. We understand your frustrations, however, when opting to pay through a loan agreement, the terms and conditions are explained to you over the phone by the Sales agent of which you have to agree with before continuing with the purchase. Please note when purchasing a van insurance policy, the first instalment is always taken nine days after (not five as you have stated), this is instructed by the loan agreement company; Close Brothers Premium Finance in line with their conditions. We are unsure of what you mean regarding the backdated first payment, please respond to the private message we have sent and we can look into this further.

Posted 5 years ago

“Gave them the previous insurers renewal request, clearly stating my no claims, but that's not good enough! although they tell you over and over they share your data if you lie etc, they cannot even confirm my no claims themselves? - or confirm if what I sent was right, which clearly it is !! They have poor customer service, but silver cloud and all that – gone elsewhere for less and better cover ! Now lets see how long they take to refund :-(”

Helpful Report

Posted 6 years ago

“The worst experience I have had getting my bike insured. they actually owe me money from last year when they took too much, still waiting to get it back, then they refused to send me my NCD because they said I hadnt paid for my OTHER CBR, I dont have another one and never had. Spoke to numerous different agents and all dont seem to know whats going on. Dont waste your time and phone calls, pay more and use someone else.”

Helpful Report

Posted 6 years ago

“No enough correspondence. Im forever chasing this company to call me I'm a customer but clearly not a valued customer”

Helpful Report

Posted 6 years ago

Principal Insurance Limited is rated 4.1 based on 354 reviews