Principal Insurance Limited Reviews

Name: Principal Insurance Limited
Address: Principal InsuranceCitygate 2, Cross Street, Sale
Rating: 4.02

4.0 Rating 406 Reviews

78 %

of reviewers recommend Principal Insurance Limited

Company Reviews

Questions

Metrics

4.0

Based on 406 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

01619722780

Email:

marketing@principalinsurance.co.uk

Location:

Principal InsuranceCitygate 2, Cross Street
Sale
M33 7JR

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Firstly the renewal was £70 MORE than taking out a fresh policy as a new customer. Then they want proof of no claims in two weeks or they will cancel policy. My policy doesn't end for two weeks so I can't get proof of no claims from them to send back to them. I try to call to discuss this, two calls on hold for 10 mins each no reply. I email them which takes 1 week to get a reply but doesnt answer the questions. Another 35mins on the phone today to eventually get a reply!!! I cancelled the policy!!”

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Posted 1 week ago

“Terrible insurance company expensive fees to change things on policy hard to speak to anyone”

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Posted 1 week ago

“Bikers Beware! Check those 'broker admin fees' before you sign up to this broker's service. They tried to charge me £60 to make a simple address change. When I cancelled the policy owing to find a much cheaper quote online for my new address they charged me over £250 to cancel the policy. I still cancelled as the new quote was so much cheaper. My new provider charges £20 for an address change and cancellation fees are much lower too. The few times I called this provider I was on hold for over 10 minutes too, with no apology for the delay when the call was eventually connected. Really poor customer service overall. Avoid.”

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Posted 1 month ago

“I made a withdrawal request and didn’t receive any response for several days. Shortly after, the balance in my wallet suddenly went missing. After a week passed without any clarification, I contacted support through the email in my bio (EMAIL IN MY BIO), and they were able to help me retrieve the lost funds. Although I’m relieved the situation was resolved, the overall experience left me uneasy. It’s important for users to feel confident that their funds are secure and that any issues will be handled promptly. Strengthening the reliability and responsiveness of customer support would go a long way in building that trust.”

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Posted 7 months ago

“THE LEADING SERVICE FOR LOST FUNDS RECOVERY”

Principal Insurance Limited 1 star review on 5th July 2025

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Posted 8 months ago

“They cancelled my policy without calling or informing me because they said I never signed the policy agreement with close brothers. And now I have to pay a cancellation fee for a policy that I never cancelled. I am sure that chasing the 155£ they are going to call me and mail me, but they had no time to do it all these 30 days since I started my policy with them. I think that was intentional.”

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Posted 11 months ago

“Want too much personal information canceled policy because of this with in 24 hrs not heard anything back”

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Posted 1 year ago

“Shocking. Paid over £850 for a motorhome policy on my way to collect it. Turned out the motorhome had issues so cancelled the policy after four days. Got charged admin fees of over £200 despite being within cooling off period. Should have read the terms. Avoid - look for a more reputable insurer with fairer terms”

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Posted 1 year ago

“Gave a quote online, to be told to call up and pay for the quote, to then be told by Richard on the phone that the online quote is irrelevant and it'd likely be much higher due to my age. Complete scam & complete waste of time.”

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Posted 1 year ago

“They are here to Rob everyone They gave in website 1349 and when I called to buy they try to charge me 3500 Very disappointing”

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Posted 1 year ago

“60 days to wait for a refund is a joke with the extra charges for being a broker and extra charges for cancelling 53 days and counting”

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Posted 1 year ago

“Error on their end resulted in my policy being cancelled with 3 weeks left on policy. Complaint made,apology given but lost out on my no claims discount for the year. Although apology given,today I received an email to tell me I’m being charged a cancellation fee for the policy they cancelled. Awful customer service and zero communication between themselves.”

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Posted 1 year ago

“Unable to login to portal site.”

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Posted 1 year ago

“I took out motorbike insurance. Paid £106.00 . I couldn't share my licence, because N.ireland licences can't be shared, so I cancelled my policy immediately. I was told I would have to wait 60 days for a refund and would relieve £21.00 . Do not insurance with this company.”

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Posted 1 year ago

“It’s a con , they don’t accept a more safe location with security doors , cameras as a result I had no option to cancel my contract and they are charging me 50 quid . Avoid them”

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Posted 1 year ago

“Fake Quote Prices. dont bother , always getting quotes then ringing up to confirm, Only to be told it would be 60% extra increase to quote price”

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Posted 1 year ago

“We had an absolutely appalling experience that caused us a lot of stress and had a huge impact on our finances. We called to sign up for insurance for our converted campervan. We answered all questions truthfully as they were asked by the sales rep regarding the conversion and then got offered a policy. We tried to pay for it with our credit card, which was declined possibly due to fraud check from our bank. Because PI tried three times to put the sales through our card got blocked from their side (not the banks') and there apparently was nothing they could do from their side to unblock the card again. So we needed to use another card, which didn't fit our financial planning. We then went to our current insurance to cancel it and they advised us that it seems unlikely that the underwriter Principle Insurance has used (AXA) would cover a campervan conversion. We called back Principal insurance and expressed our concerns and ONLY THEN were we asked the question whether our campervan is registered as a motor caravan with the DVLA. It isn't because a) it's not a legal requirement and b) our stats don't fully match the requirements for a registration. The result of it was that - after two days of calling back and forth and often spending a considerable amount of time in the queue - we had to cancel the new policy with Premium Insurance and the most upsetting part is that a refund may take up to 60 days!!!!! That puts us into an impossible financial situation. The bottom line is that Premium Insurance has not written their sales script in a way that protects a new customer's interest nor trained their staff accordingly to ask the right questions. If the kind customer assistant at our current insurance hadn't pointed out the fact that we might be very likely in a situation where we are not covered we would have never known!!!!! And that to me is absolutely disgusting and huge negligence on Principle Insurance's part. My advice is avoid them or at least make sure you do all your homework beforehand because you can't trust this insurance to be fully transparent and lead the conversation in an expert way as one would expect. Date of experience: 09 April 2024”

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Posted 1 year ago

“Ruim contratei dia 08/03 falaram que 48 horas estaria assegurado mais até hj dia 12/03 meu veículo não esta assegurado ..tento entrar em contato e não consigo ..sem respostas..”

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Posted 2 years ago

“bought my insurance through MCN online gave all the right info and found that i had no insurance for 15 days as they dont insure vehicles not kept at a home address but did not find this out till i got documents through the post and rang them to query the policy. I had to cancel the policy and lost more than £85 through no fault of my own. Use a good old fashioned high street broker”

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Posted 2 years ago

“AVOID!!! INCOMPETENT unprofessional Scams! Purchased a van insurance with them, paid £377 deposit. After 7 days they called and decided to make my premium higher like £100 extra a month. So day 11 I decided to cancel my policy and ended up paying £81 and not getting my deposit back. They charged me £404 for 11 days of insurance. AVOID AVOID AVOID. I guess thats what they do with all their clients.”

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Posted 2 years ago

Principal Insurance Limited is rated 4.0 based on 406 reviews