Principal Insurance Limited Reviews

Name: Principal Insurance Limited
Address: Principal InsuranceCitygate 2, Cross Street, Sale
Rating: 4.02

4.0 Rating 406 Reviews

78 %

of reviewers recommend Principal Insurance Limited

Company Reviews

Questions

Metrics

4.0

Based on 406 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

01619722780

Email:

marketing@principalinsurance.co.uk

Location:

Principal InsuranceCitygate 2, Cross Street
Sale
M33 7JR

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I got a quote for motorhome insurance from Principal via GoCompare. It seemed competitive. When I went to buy I had to ring them. Waited nearly 10 mins for someone to answer. Having confirmed all the details as per my online application the price was £60 more expensive than that quoted on the Gocompare site. Wasted over an hour! Guy on the phone couldn't even give an explanation. Wouldn't bother with them again and I suggest you don't. Looking at their ratings it's about 50 / 50 between good and poor service.”

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Posted 7 years ago

Thanks for the feedback David, we apologise for the negative experience you have received and would like to learn more about the situation. As you can see from other reviews, we pride ourselves on providing great customer service at a competitive price, so we are really keen to look into this. Please kindly respond to the private message we have sent.

Posted 7 years ago

Updated 04/06 - Hi David, we can see from our records that you have now spoken with a manager from the Sales Team and this matter has now been resolved. We appreciate your honest feedback as this has provided an opportunity to investigate certain processes further. We hope you are happy with the outcome

Posted 7 years ago

“To expensive insurance I get renewals from you 112£ But I paid 200£ this is ridiculous last time neve ever again!!!!”

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Posted 7 years ago

We are sorry to hear you feel this way, we can see you have posted the same review on Trust Pilot and would like to get this issue resolved. We are currently investigating the matter and will be back in touch very soon

Posted 7 years ago

“These guys are cowboys. They said they had an issue with the data used to build my policy and stated they would call me. They took 7 weeks to call me, when the discrepancy was found between the data the comparison site used they then cancelled the policy. I have not had any further contact or a refund for nearly 3 weeks. When on the phone, they stated most of my premium would be absorbed in the cancellation fee, which was higher because it was outside the 14 day cooling off period. The only reason it is outside is because THEY say on it for 7 weeks!! I'm convinced they play and bend these rules to their advantage - a complaint to the Financial Ombudsman is in order for poor customer service and excessive and unfair fees.”

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Posted 8 years ago

“They all are thieves. There's no way I could rate them less than one star other wise I would have given them -100 Because they don't really want to sell insurance. My quote came online on their website 1200 and when I rang them the guy named Jason said he can't offer me less than £10,000. Ridiculous. So buy a Vehicle for 10K and then buy insurance for another 10K”

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Posted 8 years ago

“I sold my vehicle with 1 month remaining on the policy. They are a broker so earn money by being the middle-man. I ended up having to pay MORE to cancel the policy. That's right, not having cover cost me more money than simply letting the policy lapse. This is outrageous. It is a legal obligation on my part to notify them, but by charging me next time i'm tempted to not bother informing my insurer and simply letting the policy lapse. That it simply unacceptable. I kicked up a fuss and said i wouldn't pay more to not have cover, having paid handsomely for cover at the beginning. She immediately said that the amount (£30 or so, so not a huge sum) would be handed over to a debt collection agency. NICE. I will never, EVER deal with this company again, and will shout as loudly as possible that nobody else should. Plus their renewal on my other vehicles was twice the amount i got it for with another company. Plus through the year i had numerous admin cock-ups, including getting a letter from the Motor Insurance Database telling me i had an uninsured vehicle. Bye bye Principal...”

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Posted 8 years ago

“I accepted their competitive quote and filled in all the details. I went to the DVLA site to get the reference number for them to check my driver details on my license. I then had an email from then stating that they wanted a copy of my driving license form and back. I sent an email back to ask what they meant as I was confused. The next mail from them was a note stating that they were still waiting for my driving license front and back. Well if you had spelt front' correctly the first time, or answered my query to my mail then they would have had the documents that they are now still waiting for. Not a good start to a new service provider/ client relationship. I hope that it improves should I need their services in the event of a claim.”

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Posted 8 years ago

“principal insurance rip you off don't go with them they trap you and after you can't cancel insurance if you want they give you less then half what you pay please please stay away from them”

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Posted 8 years ago

“avoid!!! rip off merchants. please don't give them any of your time and money”

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Posted 8 years ago

“this is the worst insurance in the UK. They cancelled my van policy is because i have 2 property. 1 i live and 1 for renting out but have access to rental property everyday. my driving licence is currently registered at the rental property and my van insured at my property i lived in. they dont like it, i offered them to change the address but they refused. absolutely wanker, never call to inform and left my van on the road without insurance. nasty people and lied. avoid”

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Posted 8 years ago

“Please don't insure with principal insurance, I got a very bad experience with him when my van was stolen.”

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Posted 8 years ago

“absolute scam when asked to provide proof of NCD I asked them to ring my old insurance company and confirm over the phone (they said that was fine and would ring me back if any problems) I was then sent threatening letters saying they were going to cancel my policy and then was charged double premium and they refused to refund even when they had proof of my NCD, bad customer service and useless call staff would give 0 stars if had an option.”

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Posted 8 years ago

“Wrote to tell me they were cancelling insurance within 7 days as I had not sent necessary documentation. Documents had been sent 3 months previously. Rang them, they acknowledged letter was sent in error. Won't be renewing the policy with them.”

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Posted 8 years ago

“I would give a zero rating but this wasn't an option hence the 1 rating. Shockingly rude service. Registered online and a rep rang back and immediately started to interrogate me for my personal details without actually introducing herself or explaining. When I queried about the policies, she then decided I wasn't interested and hung up on me!”

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Posted 8 years ago

“Avoid please ,this company they are scammers please do go with this insurance , they called me after 9 month and canceled my insurance while i was on the road driving left me on the middle of nowhere without insurance or notice , they said we didnt looked at your email, they should have been review by a specialist as they are doing something wrong , gangs ran company washing they money or something”

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Posted 8 years ago

“Principal accepted my bike insurance and took my money. 14 days later they left me a voice mail saying that my insurance was cancelled with immediate effect because the insurance would not accept that the bike was left in a private car park overnight as opposed to a driveway. They had to leave a message as I was riding at the time! This means I was riding uninsured through no fault of my own. Whilst Principal admitted fault, 2 weeks later I have still not received my refund, nobody on the phone is sure what is going on, the only manager who knows what is happening is apparently never in, and never calls back. Completely useless!”

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Posted 8 years ago

“I've found them online through gocompare and got fooled by very low rates. Of course they started charging from day 1 on direct debit. After few weeks they requested more documents and information. I did not manage to suppy all the unformaiton (no insurance company asked for such documents ever before). When I didnt manage to produce these my insurance was invalidated and the cancellation fees were higher than a whole year of insurance. If I didnt pay the debt collecting company would be on me... Scam not insurance! Thieves! Go with recognised companies people...”

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Posted 8 years ago

“Got a debt collection agency letter on behalf of Principal Insurance asking me to pay £672 for a 2016/ 2017 motorcycle insurance without any previous contact with me about this matter. What makes this even more bizarre, is the fact that the bike insurance was bought with Devitt and the premium paid in full (£306). Have sent all the proof I have to the debt collection agency. Contacted Principal about this and so far no reply from them. Beware, rip-off merchants and clowns!”

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Posted 8 years ago

“Worse company ever to insure your bike with. Had to pay an excess due to their computer not updating their system. When I phoned to complain James Purrett the Manager used the scenario of "if I walked into Currys and took a computer without paying for it...". AVOID this company.”

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Posted 8 years ago

“I'm not entirely sure how a business this bad is still operating but somehow they are. Offered me incorrect advice to try and help me save money. I took their advice and then required unobtainable proof!! Tried to cancel within my cancellation period and was told by 'Isla & Georgia' to ring back after a certain period as thats when the cancellation team is in. I did that and it fell outside of my cancellation period. I've been financially stung twice in 14 days by Principal Insurance, god forbid using them if I ever needed a potential payout.”

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Posted 8 years ago

“DON'T USE THEM! You've been warned. Poor customer service, and insurance isn't as good as others. They cancelled my policy even after paying in full. No warning, couldn't reinstate it. They said it was a computer error. STAY AWAY”

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Posted 8 years ago

Principal Insurance Limited is rated 4.0 based on 406 reviews