Principal Insurance Limited Reviews

Name: Principal Insurance Limited
Address: Principal InsuranceCitygate 2, Cross Street, Sale
Rating: 4.09

4.1 Rating 354 Reviews

80 %

of reviewers recommend Principal Insurance Limited

Company Reviews

Questions

Metrics

4.1

Based on 354 reviews


Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

01619722780

Email:

marketing@principalinsurance.co.uk

Location:

Principal InsuranceCitygate 2, Cross Street
Sale
M33 7JR

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Already a 3 year customer whit Principal ,everything was fine and very good price !”

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Posted 5 years ago

“Very helpful, and reasonable will use again.”

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Posted 5 years ago

“I used a search engine to compare insurance companies, went with this quote and so far so good, got all my docs when i asked in time to insure new bike, added my son so he can ride the bike and uploaded what docs they asked for with no issues. now i really hope i don't need to use the policy or contact them again until renewal time Thanks Principal”

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Posted 5 years ago

“I called up 2 days after setting up my policy to say I have a private plate on my bike and was told its an additional £50 to change it! I then said I want to canel the policy (Carol Nash were £100 cheaper anyway) and was told it would be £70 charge to cancel the policy aftrr 2 days. I will not be renewing with this company.”

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Posted 5 years ago

“Refund of money , to be honest very disappointed”

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Posted 5 years ago

“It was really easy sealing the deal unlike some insurance companies. The price was very competitive. I’m really happy with the customer service provided.”

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Posted 5 years ago

“I paid for a policy on the 1st March, no documents were received. I emailed no response. On the 5th March I tried callling impossible to get through. Web chat not working. I sent another urgent email and raised a formal complaint, no response. Given I could not ride the motorcycle I tried calling again, waited for over 40 minutes and finally someone answered. I was told not sure what has gone wrong?? You were abysmal some years back and things are now worse than ever. You are legally bound to deal with formal complaints and you ignore this requirement!!!”

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Posted 5 years ago

“Easy to use online, great prices n affordable”

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Posted 5 years ago

“Cheap 'and friendly”

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Posted 5 years ago

Thanks, Jamal! Your feedback is greatly appreciated.

Posted 5 years ago

“I innitially tookinsurance out with yourselves in december 2017. I provided all the documentation you required however sometime later I recieved an email saying you had cancelled my insurance? Irritated and aware I had provided all necesary documentation I phoned up and was told the cancellation was an autoemail sent due to operator error in not removing me from the auto email list. Mistakes happen, fast forward one year... I phone up and renew my policy over the phone - no mention of additional documents required, which seemed logical as I had already provided these documents the previous year and I am renewing the policy again with you.. the same company. Today I pick up and email again saying you will cancel my policy unless I provide you with the same documents I provided last year.. superb. One of these documents is proof of no claims.. my proof of no claim would be issued by you.. this shows an exceptional level of incompetence of behalf of your comapany. I will be phoning tomorrow to complain about this poor service and feel the whole shows what poor processes you as a company have.”

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Posted 5 years ago

Thanks for the honest review, James. We are really disappointed to hear of your recent experience and understand your frustrations. We are usually known for our great customer service and attention to detail but understand our reputation is not something we can hide behind. A manager will be in touch shortly to discuss further.

Posted 5 years ago

“Very good price”

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Posted 5 years ago

Thanks, Anthony for the positive feedback!

Posted 5 years ago

“Excellent service and helpful staff who went the extra mile to get me the cover I needed for my non-standard, modified motorcycle. All that and a great price too, brilliant!!!”

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Posted 5 years ago

“Just the right price”

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Posted 5 years ago

Thanks, Jacob! We are glad to know you were happy with the price paid for the insurance.

Posted 5 years ago

“Fantastic service”

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Posted 5 years ago

Thanks for the positive feedback!

Posted 5 years ago

“I found Principal Insurance Limited to be very easy to use. They had the best prices and they have had great communication with me.”

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Posted 5 years ago

What a great review to read, Graham! Thanks for the kind words, it's greatly appreciated.

Posted 5 years ago

“Reasonable price, just sent all my docs so hopefully all good”

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Posted 5 years ago

Thanks for the review, Evo! We are glad we could offer such a competitive price. If you want us to review the validation side of things, don't forget, we have agents available to speak to on Live Chat.

Posted 5 years ago

“The insurance was cheap, the advisor on the phone was really helpful (and a biker so it was great to have someone that knows what they're talking about)”

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Posted 5 years ago

Thanks for the great review, Matt! We are delighted to hear how happy you were with the service provided, our staff work hard to deliver a high standard of service so will be delighted to hear of your high praise!

Posted 5 years ago

“Excellent telephone advice to obtain tailored quote and policy”

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Posted 5 years ago

Thanks for leaving such a great review. Our dedicated staff will be pleased to learn of your high praise.

Posted 5 years ago

“Pretty good service although long phone waiting times and the whole proof of no claims items is very time consuming. It would be much better if this was just logged on your licence or a database somewhere.”

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Posted 5 years ago

Hi Hannah, we are pleased to learn that you were happy with the service provided. Were you aware you can also Live Chat us if you find the holding times are longer than expected? Unfortunately, due to GPDR regulations, there is no such thing as a shared database for any insurer to access no claims bonus details on behalf of a customer. However, we are reviewing other processes to ensure our methods are simple when providing documents.

Posted 5 years ago

“Was easy to set up for my son as was before with me very happy .”

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Posted 5 years ago

Thanks, Karl! It's great to know we have two generations insured through Principal, thanks for your loyalty!

Posted 5 years ago

Principal Insurance Limited is rated 4.1 based on 354 reviews