Principal Insurance Limited Reviews

Name: Principal Insurance Limited
Address: Principal InsuranceCitygate 2, Cross Street, Sale
Rating: 4.04

4.0 Rating 390 Reviews

78 %

of reviewers recommend Principal Insurance Limited

Company Reviews

Questions

Metrics

4.0

Based on 390 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

01619722780

Email:

marketing@principalinsurance.co.uk

Location:

Principal InsuranceCitygate 2, Cross Street
Sale
M33 7JR

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to deal with”

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Posted 9 months ago

“Error on their end resulted in my policy being cancelled with 3 weeks left on policy. Complaint made,apology given but lost out on my no claims discount for the year. Although apology given,today I received an email to tell me I’m being charged a cancellation fee for the policy they cancelled. Awful customer service and zero communication between themselves.”

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Posted 9 months ago

“Hi was very satisfied with my insurance for my motorcycle,and the quickness of receiving my online quote,prior to that,overall I am fully satisfied. Ed. 10/10/2024. 12.11pm.”

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Posted 9 months ago

“Very good”

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Posted 10 months ago

“Easy for do Insurace and good communication”

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Posted 10 months ago

“Good price compared to most on a comparison site”

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Posted 11 months ago

“Don't change your policy mid term. Ridiculous fee for changing!!Will think seriously before renewing.”

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Posted 1 year ago

“Unable to login to portal site.”

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Posted 1 year ago

“Very helpful and price was right”

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Posted 1 year ago

“I took out motorbike insurance. Paid £106.00 . I couldn't share my licence, because N.ireland licences can't be shared, so I cancelled my policy immediately. I was told I would have to wait 60 days for a refund and would relieve £21.00 . Do not insurance with this company.”

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Posted 1 year ago

“Great customer service”

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Posted 1 year ago

“It’s a con , they don’t accept a more safe location with security doors , cameras as a result I had no option to cancel my contract and they are charging me 50 quid . Avoid them”

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Posted 1 year ago

“First class online experience getting new motorcycle insurance. Keep up the good work. Best regsrds - Mike E.............”

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Posted 1 year ago

“im werry happy”

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Posted 1 year ago

“Quick and easy”

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Posted 1 year ago

“Broker had discovered I had too much access on one policy which was reduced because it didn't make financial sence.”

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Posted 1 year ago

“Everything was done online didn't have to listen to salesperson trying to sell services you don't want”

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Posted 1 year ago

“Fake Quote Prices. dont bother , always getting quotes then ringing up to confirm, Only to be told it would be 60% extra increase to quote price”

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Posted 1 year ago

“We had an absolutely appalling experience that caused us a lot of stress and had a huge impact on our finances. We called to sign up for insurance for our converted campervan. We answered all questions truthfully as they were asked by the sales rep regarding the conversion and then got offered a policy. We tried to pay for it with our credit card, which was declined possibly due to fraud check from our bank. Because PI tried three times to put the sales through our card got blocked from their side (not the banks') and there apparently was nothing they could do from their side to unblock the card again. So we needed to use another card, which didn't fit our financial planning. We then went to our current insurance to cancel it and they advised us that it seems unlikely that the underwriter Principle Insurance has used (AXA) would cover a campervan conversion. We called back Principal insurance and expressed our concerns and ONLY THEN were we asked the question whether our campervan is registered as a motor caravan with the DVLA. It isn't because a) it's not a legal requirement and b) our stats don't fully match the requirements for a registration. The result of it was that - after two days of calling back and forth and often spending a considerable amount of time in the queue - we had to cancel the new policy with Premium Insurance and the most upsetting part is that a refund may take up to 60 days!!!!! That puts us into an impossible financial situation. The bottom line is that Premium Insurance has not written their sales script in a way that protects a new customer's interest nor trained their staff accordingly to ask the right questions. If the kind customer assistant at our current insurance hadn't pointed out the fact that we might be very likely in a situation where we are not covered we would have never known!!!!! And that to me is absolutely disgusting and huge negligence on Principle Insurance's part. My advice is avoid them or at least make sure you do all your homework beforehand because you can't trust this insurance to be fully transparent and lead the conversation in an expert way as one would expect. Date of experience: 09 April 2024”

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Posted 1 year ago

“Very straight forward. Best thing was that when I phoned up to ask about the validation process (which I hadn't come across before) I wasn't left in a queue for thirty minutes or passed on to some bloody computer, but got put straight away to a human being.”

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Posted 1 year ago

Principal Insurance Limited is rated 4.0 based on 390 reviews