Principal Insurance Limited Reviews

Name: Principal Insurance Limited
Address: Principal InsuranceCitygate 2, Cross Street, Sale
Rating: 4.03

4.0 Rating 385 Reviews

78 %

of reviewers recommend Principal Insurance Limited

Company Reviews

Questions

Metrics

4.0

Based on 385 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

01619722780

Email:

marketing@principalinsurance.co.uk

Location:

Principal InsuranceCitygate 2, Cross Street
Sale
M33 7JR

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've had 2 policies with them and with the first policy, about one year, I have never had issues. When I needed to do the second one, I spent about 30 min on the phone waiting and another 20min talking with a very stressed gentleman. I felt that I should ask less questions on the phone in order to buy a policy as the gentleman was getting very impatience. As well you don't get your paperwork straight away. So it is not convenient if you buy a car as you wouldn't have a confirmation if you are insured or not to drive back home. When i needed to cancel the policy, the following day, was no way I could get hold of anyone on the phone even after 40min. I sent an email and received an automatic email back. After a week still nothing. I have tried again with a 20 min waiting call and still nothing. Sent them another email to sales and customer service dept. Still nothing. On their website they encourage you to chat online and even showing a pic what button to press to start chatting. However that's not available on all browsers. The following day i was determined to call and wait more on the phone. Luckily someone answered after approx 15 min. The gentleman that answer said that I cannot cancel my policy sending an email. When I asked why someone is not answering on the phone then?... i had no answer back. They were fair on refunding. But to get to speak with someone it is a real adventure and time consuming.”

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Posted 6 years ago

Thank you for your honest review Florin. First of all we apologise about the delay in getting back to you, we have been experiencing difficulties accessing our review sites. We deeply apologise about the negative experience you have received that led you to leave a 3-Star review. We are usually known for our great customer service and attention to detail but understand our reputation is not something we can hide behind. We hope your opinion improves of us over time.

Posted 6 years ago

“Excellent service on the telephone, good quotation and follow up okay. The only thing that didn't work was the validation portal. This needs improving. But easier to email documents.”

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Posted 6 years ago

“Good friendly staff,only issue is tyecwaiting time when you phone them, could do with improving this.”

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Posted 6 years ago

“Excellent 10/10”

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Posted 6 years ago

“No hassle, documents delivered by email will use again,however ,next time I will pay in full has having problems with close brothers who do the finance for them”

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Posted 6 years ago

“Good price helpful staff documents arrived via email very efficiently without problems up to press very satisfied”

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Posted 6 years ago

“they were good”

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Posted 6 years ago

“Terrible Customers Service, purchased this insurance through comparethe market, every week instead of Policy I was receiving emails for more information. Even after providing more details, they were asking for the same information again and again. lack of competency in staff is horrendous. After a month from my purchase (paid in full) still no documents, no policy. Never seen worse insurance company, too much hassle! Will never insure with them again even if they were thousands of pounds cheaper... Avoid!!!”

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Posted 6 years ago

“Very informative sales staff. Made what could have been quite complicated very straight forward. Nice price as well.”

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Posted 6 years ago

“Very nice staff and very informative”

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Posted 6 years ago

“Charlotte was excellent answered every query responded promptly to emails,nice and polite and nothing too much trouble ,praise well deserved..”

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Posted 6 years ago

“Already a 3 year customer whit Principal ,everything was fine and very good price !”

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Posted 6 years ago

“Very helpful, and reasonable will use again.”

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Posted 6 years ago

“I used a search engine to compare insurance companies, went with this quote and so far so good, got all my docs when i asked in time to insure new bike, added my son so he can ride the bike and uploaded what docs they asked for with no issues. now i really hope i don't need to use the policy or contact them again until renewal time Thanks Principal”

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Posted 6 years ago

“I called up 2 days after setting up my policy to say I have a private plate on my bike and was told its an additional £50 to change it! I then said I want to canel the policy (Carol Nash were £100 cheaper anyway) and was told it would be £70 charge to cancel the policy aftrr 2 days. I will not be renewing with this company.”

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Posted 6 years ago

“Refund of money , to be honest very disappointed”

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Posted 6 years ago

“It was really easy sealing the deal unlike some insurance companies. The price was very competitive. I’m really happy with the customer service provided.”

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Posted 6 years ago

“I paid for a policy on the 1st March, no documents were received. I emailed no response. On the 5th March I tried callling impossible to get through. Web chat not working. I sent another urgent email and raised a formal complaint, no response. Given I could not ride the motorcycle I tried calling again, waited for over 40 minutes and finally someone answered. I was told not sure what has gone wrong?? You were abysmal some years back and things are now worse than ever. You are legally bound to deal with formal complaints and you ignore this requirement!!!”

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Posted 6 years ago

“Easy to use online, great prices n affordable”

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Posted 6 years ago

“Cheap 'and friendly”

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Posted 6 years ago

Thanks, Jamal! Your feedback is greatly appreciated.

Posted 6 years ago

Principal Insurance Limited is rated 4.0 based on 385 reviews