Don't use them as their communication is dire and they contradict and provide misinformation to people.. My parked car was hit and I am still awaiting payment 9 days after they said the cheque had been sent.. No car and a family in need and complete misinformation from the agents over eligibility for a hire car.. Also they aim to respond to emails within 5 days.. I am still awaiting a response after 7 and I get nothing from the agents when I call them.. Outsourcing can be good for some but I think they should keep their call centres local as I have received contradictory information and no room for discussion with the last call I made..