Privilege Reviews

Name: Privilege
Rating: 3.76

3.8 Rating 592 Reviews

72 %

of reviewers recommend Privilege

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3.8

Based on 592 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to use site and cheapest price”

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Posted 1 month ago

“I got relief after been duped of about 555,000$ by money laundering fraudsters, kept me in traumatized but as God never fails. I got introduced to theresachin recovery group and they helped me recover all my lost funds with their experts, I’m glad to be happy again. You can reach them if you’ve got related issues like mine giving you sleepless nights & overthinking, definitely you will get redemption like me too. Talk to them through Email : t h. e r e. sa ch in. 1212. @ g m. a. i l . c. o. m WhatsApp/Call : + 1 2 3 4 3 0 0 1 5 4 4”

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Posted 3 months ago

“im now 3 years running with home insurance with them. they offered me cheapest than other branded companies and have telephone for me to contact them. im not a pc person so talking to someone is safer for me.”

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Posted 3 months ago

“Easy to sign up, value for money”

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Posted 7 months ago

“I made a claim on my home insurance in January due to some damage on my roof caused by the storm. They assigned a supplier who then sent someone to inspect our house. This was on 7th Feb. We did not received any feedback after two weeks and followed privilege’s advice and contacted the supplier. Again, no reply received. We then contacted privilege late February about this. They told us that the inspector did not seem to submit the report to the head office, hence the delay, and the head office will give me a call within the day for a follow up. This was on 27th Feb. Again, we did not receive any update from the supplier/privilege despite the promise. I emailed their claims department to request an update on 5th March. It’s now another week and I have not received any update on my claim at all. Unacceptable and ridiculous service.”

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Posted 9 months ago

“Helpful and friendly”

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Posted 10 months ago

“I have phoned every day for the last month. I can 4 claims sorted that was not my fault. No one seems to understand. Can someone please help My policy number is 1006826331”

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Posted 10 months ago

“Gret price very good home insurence with exters”

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Posted 1 year ago

“AVOID THIS COMPANY AT ALL COSTS !!!!! £700 increase on my premium compared to last year, no claims, no accidents or motoring offences. Looking at comparison websites I am able to get a quote for £1000 (!!!!) less than what privilege has quoted me. I have been with this insurance company for a couple years and their customer service is abysmal. Tried using their messaging service on their website and have spent a total of 6 hours only to be told they can take £200 (still £800 more that comparison websites) off the renewal quote and weren't able to give me an explanation as to why my premium has increased so much. All round terrible customer service, an absolute waste of time and money.”

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Posted 1 year ago

“SCAM - CHEATER - DONT USE THEM 100 % I can confirm how rubbish this company are! 5013537336 Calls centres are in India, very difficult to understand them. EVEN WAIT 1 HOUR TO CANCEL MY POLICY WITH TMEM. Heartless company. Full of lies!! And I am carless thanks to theft and I thought I didn’t need to worry. I WILL NEVER COME BACK TO THEM... I CAN SAY 100 % RUN VERY FAR AWAY FROM THEM, ONLY WILL EAT YOUR MONEY AND WILL GIVE YOU STRESS. I am now stressed that these people are useless! Left me stranded and not communicated when they said they would. I can not stress enough….DO NOT USE THEM!!”

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Posted 1 year ago

“I have been with this company with my House insurance for several years. This morning I received a renewal for this year. They wanted 275 pounds. I decided to go onto a comparison site to see if I could get a better deal. I was offered by same company Privilege. With a better insurance policy coverage for only 190 pounds. I was under the impression that there was a new law brought in a few years ago to stop this type of abuse of existing customers. As an existing customer, I was supposed to be provided with the lowest price. However, this is not the case be aware they would rip you off as an existing customer at every opportunity. Both quotes were done on the same day in the morning.”

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Posted 1 year ago

“It's been 6 weeks since I submitted a claim with Privilege and they have done absolutely nothing about it. Every week when I call them, it's the same old story. We are busy, call back next week and we'll have an answer for you. But come th next week, I just get the same excuses again. I submitted all the photos, information and quote immediately after I made the claim. There is absolutely no reason why it should take so long to look at it. They are very quick to take your money, but when it comes to paying out a claim they take their sweet time. This is the first time that I had my car insured with Privilege and also the first claim I've ever made, but I will definitely never get car insurance from them again. I have complained several times now and every time I was promised that someone would call me back, but I never hear from them.”

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Posted 1 year ago

“Had to wait 5 days for an "emergency" plumber call out and 2 months later am still waiting to hear about my claim......the company didn't even know I had an on going claim even though I gave my full details, claim no and policy number!! Communication about the appointment for the plumber call out was none existent and it took over an hour for them to answer the phone and this was at 4am!! Pathetic is a complement with this level of "service"”

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Posted 1 year ago

“Trustpilot reviews Trustpilot Thanks for your review! You reviewed Privilege Add photo Truth Speaker 11 reviews GB Rated 1 out of 5 stars Absolutely the worst company I've ever… Absolutely the worst company I've ever dealt with in any field, let alone insurance. 16 months after an accident where I was hid by a drunk driver, who literally ran fir the hills abandoning her car and blocking the road completely for 3 hours. The police said there was no way it was my fault, and ii had an independent witness who stated she was staggering, smelled of spirits and accepted full liability, and that markings on the road showed that she had lost control, veered up and bank before rebounding across the road and Headon hitting the rear quarter of my car so hard her airbag deployed. There is no way I could have hit the front of here car with the side of mine, but privilege recorded it as my fault, took over a year to contact the police and 16 months down the line are now trying to claim that they can't get hold of the witness and the police have no record of the accident, despite the witness assuring me that he has spoken with them, and my having provided photographs, video, witness contact details, and the incident report together with the police officers names and numbers. Never, ever use this company. I will regret it for the rest of my life. The only way forward for me is the ombudsman, the media, and the BBC who I am already speaking to.”

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Posted 1 year ago

“Privilege. Fantastic with them. Confused site let it down, confusing and no gifts”

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Posted 2 years ago

“Good price, easy to buy”

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Posted 2 years ago

“Very informative information on line.”

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Posted 2 years ago

“I would have given them a zero ratling if it was an option. No previous claims made but when I had to call out a locksmith to get into my house at a cost of 300 pounds they insisted on a crime number is before they would '' consider '' my claim. They said they would get back to me within 48hrs, two weeks later after emailing and phoning them several times I was informed that my claim was being dismissed . Avoid at all costs. Also be aware that Direct line, who claim they are not on comparison sites actually are, same company. Be warned.”

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Posted 2 years ago

“Good cover. Easy to set up. Never needed to claim so cannot comment there.”

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Posted 2 years ago

“One of the worst insurance companies I know. It all depends on the situation in which the person is. They treated me like a fraud and tried to convince me that the accident was my fault. Without my consent, they agreed to half of the guilt I found out about after I changed my insurer after 3 years. I do not recommend it with all my heart”

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Posted 2 years ago

Privilege is rated 3.8 based on 592 reviews