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Privilege Reviews

3.8 Rating 588 Reviews

72 %

of reviewers recommend Privilege

Company Reviews

3.8

Based on 588 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I asked for a copy of the insurance certificate for my car. I was told my policy had lapsed even though it had an automatic renewal. Trying to get hold of someone has been a nightmare - chat cut me off and I have waited so long for my call to be answered I have given up - dreadful - would not recommend”

Posted 2 years ago

“Appalling insurance, charge you way more than you should be paying a month, cancelled my policy last week and I'm STILL awaiting my refund into my account and it's been on average 2 WEEKS, which has left me with an uninsured car, stay away from this provider.”

Posted 4 years ago

“I originally moved one of my cars insurance policy to Privilege a couple of years ago and the my second for simplicity. Unfortunately in the last 18 months the customer service has become a little challenging just on the basic premise of getting details of insurance contracts or policy details and I am starting to continually find they are highly in-competitive in the vehicles that I have changed too. As many insurance businesses now have on-line document depositories they are defaulting to these rather than send actual bits of paper, or view in this case an email with documents attached. Now I have realised today that I didn't actually have this details so requested it be emailed which I was assured it would be within 4 hours maximum, but I also highlighted that having looked at the online document depository that this was vacant of any actual policy, although I was told this was in place so the email evidence would have been fine however no real explanation as why to why this was devoid of any info even though I have used this facility before and my password still functional allowing me access. In not having received anything after 5 hours once again I was a little concerned and chased to be informed that the back office was busy and this could take between 30mins and 4 hours which had already past in my case. Additionally the individual that I discussed this with became a little defensive indicating the a special pin number was required for access to policies when I highlighted this aspect but then no real reason why I could actually access the online portals but they had nothing in them. Additionally I was told through the verbatim script that must be handed out that she would request again and this could take up to 4 hours before I received emailed documents, which is odd as I had already made this request 5 hours previously through one of her colleagues, so in essence if I actually receive the documents this could be up to 9 hours. IF! The is the second time I have been disappointed with Privilege in less than 12 months I would advise that you avoid them and I await to actually see if I get the documents that I have actually requested on three occasions now. 1) Original 2) Request earlier today and 3) Re-request. As an aside my other insurance company emailed directly and within 10 mins. Its great that Privilege are so busy that they might have to take up to 4 hours to provide existing client info, it makes you feel truly valued as a customer! Hold the Press! - in having just typed this I have suddenly received details how odd that it has just come through now, I am not naturally cynical but it might make you think. These are just my experiences others may be different.”

Posted 4 years ago

“They wasnt interested about my claim all i got was you could lose your no claims even after it was a car that run in my house and my car was on the drive i was deversated on the servive i recieved and it was going to take them 3 weeks befor they could get my car to a garage and sort me with a curtese car so i found my own gsrage and sorted it my self i will not be renewing with them”

(Car Insurance) - Posted 5 years ago

“I requested a word document so I could edit it and it was sent promptly by email unfortunately I have only had two automatic responses from me enquiringly on an up date ! I find this to be a poor service”

(Car Insurance) - Posted 5 years ago

“They was not easy to contact there was not easy to specify the situations when someone was struggling I rang them on the day they told me to to pay a bill and they told me they already cancelled my will my insurance so therefore I am not willing to offer them any money to pay the bill so we are in a ongoing battle so therefore the situations were very difficult thank you Scott”

(Car Insurance) - Posted 5 years ago

“Call centre is always 'experiencing a higher than normal volume of calls'. Emails 'we aim to be in touch within 5 working days' never get answered. If your claim is not straightforward and there is a dispute over who is to blame expect to have to do all the running around and phone them every week for a progress report or resolution. I sent a video to them to prove the other driver was at fault. It wasn't until l phoned to check the situation after 6 weeks that they told me 'the other insurance company say they haven't received the copy we sent them. We'll send another'. They are not in the least bit proactive in my experience.”

Posted 6 years ago

“Still paying the premium-car was scrapped at November. Nobody can explain what is going on with my case.Not my fault but I've lost all(!)years of my NCB.Waiting o the phone over 40min twice ,then they are ignore me.My solicitor is talking to them now.”

(Car Insurance) - Posted 6 years ago

“Was involved in an accident where I was damaged by flying debris from a collision I was t involved in. I provided all details of the driver at fault but Privilege did nothing to progress my claim and my car remains damaged”

(Car Insurance) - Posted 6 years ago

“Do not buy insurance with these people”

(Car Insurance) - Posted 6 years ago

“Wanted me to pay a cancellation fee but without being able to confirm how much the pro-rata rebate would be... How could I make an informed decision with only 1/2 the information? I wasn't bothered about the rebate as such as there was only 6 weeks remaining on the policy but I did want a NCD certificate which they refused to issue until I paid the £53 cancellation fee.. I realise the cancellation fee is in the T&Cs but how can they not provide the rebate amount at the same time?”

Posted 6 years ago

“Don't use them as their communication is dire and they contradict and provide misinformation to people.. My parked car was hit and I am still awaiting payment 9 days after they said the cheque had been sent.. No car and a family in need and complete misinformation from the agents over eligibility for a hire car.. Also they aim to respond to emails within 5 days.. I am still awaiting a response after 7 and I get nothing from the agents when I call them.. Outsourcing can be good for some but I think they should keep their call centres local as I have received contradictory information and no room for discussion with the last call I made..”

Posted 6 years ago

“very poor communicators spend lont time getting through to actual person in call centre”

(Car Insurance) - Posted 7 years ago

“I have had a claim against me which has been handled by Priviledge very badly. In essence, I disputed the claim from the third party in this accident, which to me clearly appeared to be a set up. I made a statement to this effect to their representative which was passed on to the company. To my surprise Priviledge settled the third party's claim and paid persona injury compensation to the claimant in excess of £6000. In my view this was done by the company in haste without any further reference to me to check the facts or obtain further feed back. I have now informed Priviledge of my dissatisfaction and intend to complain to the Ombudsman about their lack of thoroughness and totally inefficient way that they handled this claim.”

(Car Insurance) - Posted 7 years ago

“Informed them of a potential scam regarding another vehicle, which nothing came of it, and they increased my premium by £115 without even pursuing it. It was far cheaper to let current policy lapse, then take out a new one via the internet.”

(Car Insurance) - Posted 8 years ago

“Disputed a claim and left me out of pocket for damage caused by another driver to my vehicle. Also, communication was very poor and I had to chase them - was told a decision on my claim would be made within 5 working days and, after several phone calls and emails, this took three weeks. Would not recommend.”

(Car Insurance) - Posted 8 years ago

“nothing cover this policy !!!!!”

(Car Insurance) - Posted 8 years ago

“I have gone through auto glass as I should do for a Broken windscreen. Paid my money but have heard nothing from auto glass since Saturday I need my car back on the road now!!!!!!!!!”

(Car Insurance) - Posted 8 years ago

“Could not recommend this company at all. Dreadfull experience!”

(Home Insurance) - Posted 9 years ago

“Will never use them again. Total con company and money mad. Wasted nearly a year on a claim to be told stupid things. To worm out of paying. Blame them for premiums of public being so high. Awful all aroynd.”

(Car Insurance) - Posted 9 years ago

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Privilege is rated 3.8 based on 588 reviews