“I took out my first home and contents insurance policy with Privilege and found their website easy to use. When telephoning, I was pleased to speak to an operative with a positive and helpful manner, who put me at ease by answering what may have been the simplest of questions comprehensively and courteously. I do not hesitate to recommend Privilege as an insurance provider.”
“the day after taking out insurance I received an email explaining that they had experienced a system error. My money had been refunded but I was not insured. I would have to pay again to be insured. But the refund will take 3 to 5 days to become available. essentially these lovely people left me with neither insurance, or the money I required to pay for insurance.”
“DO NOT USE THIS COMPANY. They will destroy your credit rating when it's there fault. I cancelled my policy with them only to find they didn't and tried to charge me £217.52. I have refused to pay it and they are crediting my account due to there error. They even tried to say it's because I recieved a claim payment even though they denied that claim under there policy. I asked for an apology, the debt wiped and a letter to the credit agency to have it wiped and they refused. I WILL NEVER USE THIS COMPANY AGAIN. THEY DO ANYTHING TO GET OUT OF PAYING FOR A CLAIM AS WELL.”
“Whilst I was inside a petrol station a car reversed into mine and drove off without stopping. Fortunately the incident was caught on CCTV. Other than having to file a police report and a telephone claim statement, everything else was taken care of with meticulous precision and minimal disruption. My car was returned looking like new. Absolutely delighted with the whole experience. Have stayed with them.”
“I was moving house and temporarily moving into rented I wanted to extend my policy which was about to expire for a few days prior to my move. I was told I had to renew it for 12 months at a cost of more than £400. I would never use this company again, privelege that's a joke”
“Awful company that shows no compassion in these times where we have as a family have had to survive on one income, tried explaining this to them but they then still charge a seemingly made up figure to cancel a policy we cannot afford to pay for!!
We will never use this company again and I have been a loyal customer previously.
Would NOT recommend.”
“They were fantastic until I made a claim. The communication from their claims department is absolutely horrendous! I would not wish the experience on anyone. In hindsight paying for the repairs out of my own pocket would have been less painful. Eventually the claim was closed as non-fault. I have that in writing from their customer relations team on Wednesday. A gentleman called Shaun. Shaun lied to me in writing on Wednesday also so I called him out on it. Now he is behaving like a child and is now saying that the claim is not closed despite telling me in writing on Wednesday that it was. Shaun is doing everything in is power to stall the process because he is angry that I called him out on his lies and he knows that I need the claims closure letter.
I have never in my life experienced such childish behaviour from a company.”
“You only find out how good an insurer is when you need to make a claim... Privilege have been absolutely horrendous in every possible way. I would NEVER use them again.”
“This company is s fraud. Do not use. They lie, destroy documentation etc. Their policies are not worth the paper they are printed on. The positive reviews on here are written by company employees. You have been warned. Use a bona fide company”
“THIS COMPANY WONT PAY YOU OUT OR FIGHT YOUR CASE. THEY PREFER TO SETTLE 50/50 IN EVERY CASE SO THEY DON'T PAY OUT. BUT YOU WILL PAY OUT!! YOUR EXCESS IS QUICKLY COLLECTED AND THEN THEY JUST FOB YOU OFF AND DON'T WIN YOUR CLAIM.”
“UNSOLICITED PHONE CALL
Absolutely shocking behavior from these people. I have had an unresolved claim where I am not at fault with them for 14 months and they are calling me saying I have accepted 50/50 which I never have!
Don't engage with these idiots on the phone. They should write to you.”
“This a the most horrible company, they overcharged customers with no intention of paying it back. Personally, they overcharged me for last year policy and when I complained about this to get refunded, but they made a lot of excuses to avoid that. Moreover, for first and second year they give discount. After that not only discount for every No claim bonus you get, but also secretively they overcharged you.”
