They were fantastic until I made a claim. The communication from their claims department is absolutely horrendous! I would not wish the experience on anyone. In hindsight paying for the repairs out of my own pocket would have been less painful. Eventually the claim was closed as non-fault. I have that in writing from their customer relations team on Wednesday. A gentleman called Shaun. Shaun lied to me in writing on Wednesday also so I called him out on it. Now he is behaving like a child and is now saying that the claim is not closed despite telling me in writing on Wednesday that it was. Shaun is doing everything in is power to stall the process because he is angry that I called him out on his lies and he knows that I need the claims closure letter. I have never in my life experienced such childish behaviour from a company.