Decided in oct 2020 to cash in a plan..told prudential who told me it was held by trustees and it would take 10 days for a reply 21 days later I get info helping me make a decision..I told them I had done this before fully aware of oltions..3 weeks latter I get forms send off proof id..and address ..another 3 weeks pass I contact them to be told they need me contact trustees to authorise them to act..but fail give me contact details..if help by trustees why am I dealing with prudential. I contact them again..3 times ..asking for trustee contact details..today I get another letter telling me I need contact trustees..no contact details..shocking firm..I'm contacting ombudsman to complain..just going in circles..diabolical