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Prudential Reviews

1.4 Rating 126 Reviews

11 %

of reviewers recommend Prudential

Company Reviews

1.4

Based on 126 reviews


Customer Service
Communication Channels	Telephone
Queries Resolved In	Over A Week

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I know Phone callers are busy BUT my husband has been trying for 3 weeks to speak to someone about his Pension, different departments getting through to, then no one knows how to help!! Passed to next person, same again, then promised a Call back, but never the times my husband can answer, on phone today, given a number by Call handler to ring, repeating the number twice, No such number, so again no joy... what are people supposed to do!!!!Pay into this Company, then unable to Receive their Pension Money.”

Posted 1 month ago

“Jeepers... I've been trying to transfer my UK pension to Australia for a year now. Messaging service on line is garbage and they claim to phone me but haven't.”

Posted 1 month ago

“Still awaiting reply to my emails regarding my pension my requests have been totally ignored Horrified at the reviews on trust pilot but that sums up my experience Surely something must be done about this company they seem to be getting away with disgraceful service and nobody seems to take them to task Ombudsman should step in here but alas nothing has been reported Anybody interested in joining together to take this company to answer their massive shortfalls”

Posted 2 months ago

“Been trying since May to take benefits from my pension on triviality,they sent out wrong form to financial advisor then promised call back advisor no reply,then I contacted them was promised new form on 3 occasions still waiting disgraceful customer service”

Posted 3 months ago

“They convinced me to invest all of my savings which i did ,before i knew what was happening i had already lost all of my money ,i pleaded with them to let me withdraw some of it but they wouldnt listen until i contacted broadoak-capital com who helped me recoup all of my money”

Posted 4 months ago

“Absolutely disgusting do not take any pension out with this company .lack of customer service .false promises and most of all untrustworthy they never ring you back when they promise to and its impossible to get your own pension out at retirement age .”

Posted 4 months ago

“Well, I finally reached 65. Having saved with Prudential for my retirement for years. Never missed a payment once and was excited to think they would contact me about my retirement and options. Oh dear! How stupid of me!!!! Not a damn word from them, letter, phone call, email, nothing. Absolutely gutted with Prudential customer service, not even worth one Star ⭐ disgraceful All round. Take my advice do not take a pension out with a Micky mouse 🐁 company that cannot look after there loyal customers. Kevin Willard. Kent.”

Posted 4 months ago

“I have a small pension fund which I wish to cash in, you would think it was their money! I am continuously told untruths with regards to when I will get MY money. Ongoing delaying tactics. The Man from the Pru, these days, is associated with a company that cannot be trusted.”

Posted 4 months ago

“I have been asking for a copy of my life insurance plan for more than 6 months. Prudential has stated they do not give out copies of the policy. How crazy is that! I pay for a life insurance policy and they don't give you a copy? Obviously they have not plans on paying out a claim. All they have to say is "we do not cover that in the policy". Since I have no policy I can not take them to court or sue them. Just think if I bought a house and the lender said "we don't give out a copy of the deed, but just trust us the house is yours". Stay clear of this company. Obviously not the same company my parents or grandparents use to deal with.”

Posted 4 months ago

“Prudential are having severe cash flow problems thousands of pensioners are not being paid on due date.The FCA are aware of this I Would not be surprised if a run took place solvency would be an issue.”

Posted 5 months ago

“The previous review says it all Over one hour and twenty minute wait on the phone and counting. A pathetic customer service experience.”

Posted 5 months ago

“Worst customer service ever experience Something must be done about this company the stress they have caused to policy holders Ombudsman should step in and sort them out Something wrong there”

Posted 6 months ago

“Have a small pension which I wish to cash in, you would think it was their money, announcing on the.phone for 45 mins then get to speak to someone who pass me on to someone else, again hanging on, I just hung up. Think it would be different if you were taking a.policy out with them and giving them your money. Dreadful Gary Gregg”

Posted 6 months ago

“A trust fund was set up in 1999 with 3 trustees. When I took over responsibility for operating the account for the policy holder in April this year, Prudential advised me that they did not hold any paperwork for the investment as it was too old and their records did not go back that far. They insisted that there was only one trustee for the policy, and admitted that the trust required a minimum of two trustees, and that they had incorrectly set up the trust in 1999. They blocked withdrawals from the account until additional trustees had been appointed. They initially advised me to get a solicitor to draw up a new trust deed at my expense, although later they sent me a form to make the appointment which only required witnessing. After hours on the phone, I am having difficulty accessing the funds. They requested so many types of i.d. which have all been sent to them. I made a complaint to the Ombudsman, and his investigation is continuing. An absolute nightmare of a company to deal with, and I would class their service as completely incompetent.”

Posted 6 months ago

“THIS REVIEW SHOULD REALLY BE MINUS 5!! This review should really be MINUS 5! My mother passed away last October, leaving two offshore bonds on which death benefit was due. She regarded this as a simple matter since she had gone to great lengths to make it so. We are now 10 MONTHS and counting! The death benefit claim is now the subject of a formal complaint from our solicitor who is still trying to wind up the estate. A whole host of emails and letters were simply ignored. In January, three months after my mothers death Pru wrote to her IFA, long retired, saying they were cashing in the bonds ready for payment! Pru Offshore are simply an utterly sluggardly and incompetent organisation. As a matter of principle I decided to cash in my onshore bond since I want nothing more to do with the Pru. The Onshore department assured me that they would do better and they did, payout happened in just over a week! At least in their case, making a fuss worked! Which begs the question what Offshore are doing!! 10 MONTHS 10 DAYS AND COUNTING. Fancy buying Pru products, forget it!”

Posted 6 months ago

“JUST LIKE OTHERS = NOBODY ANSWERS THE PHONES !”

Posted 6 months ago

“2 months to try and get pension, nobody knows what they are doing, all promises and apologies but nothing, anyone who needs this to live will go under, at least 30 minutes on hold then get cut off, quite a joke”

Posted 7 months ago

“got a simple request,im getting passed on as of writing im still on hold 1hr 32 mins, 2nd operative just put me back on hold mid conversation, only wanting them to confirm to lgps they have paid me which they have ,but you need to be trained to confirm it apparently, so back to the end of the q”

Posted 7 months ago

“Impossible to speak to a real person regarding my pension. An awful company.”

Posted 7 months ago

“Unbelievably bad customer service. Being kept on hold for hours, nobody knows what they are talking about, contadictary advice, have to repeatedly phone only to get asked the same questions over again, then sent through to another line and nobody answers. The worst company i have EVER dealt with in my life! I'll be contacting the pensions ombudsman. Sick of this.”

Posted 8 months ago

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Prudential is rated 1.4 based on 126 reviews