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Prudential Reviews

1.3 Rating 331 Reviews
6 %
of reviewers recommend Prudential
Company Reviews Questions Metrics
1.3
Based on 331 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.1 out of 5
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Jennifer
Unverified Reviewer
“What a scam! Denied my accident claim on my fractured foot! I provided all the documentation they asked for and so did the doctor and They came up with every bs excuse to deny it! But they make sure to take that biweekly payment though! Never again! I wish I had of read reviews before signing up with them! Seems like a common occurrence which is sad! Don’t know how they’re still in business! DO NOT USE THIS COMPANY!! Zero stars!”
Helpful Report
Posted 1 year ago
Paula Sundlof
Unverified Reviewer
“My husband died quite unexpectedly of a massive heart attack He worked at Fed ex, he had a life insurance policy with prudential through the company We have 2 children that were in high school at the time and bound for college The policy was for 100,000 I didn’t receive a penny of it They said he didn’t disclose he had high blood pressure on his application Though my husband worked at Fed ex 10 years he signed up for said policy a little less than 2 years before his death, that’s how they wrangled out of paying out, there is a 2 year clause where prudential can fight to not pay Was truly devastating to us”
Helpful Report
Posted 1 year ago
Anonymous
Verified Reviewer
“My son was injured and they denied his claim as if he injured himself on purpose. They have no problem taking your premium but aproblem paying a legit claim. Don't waste your money. they're a scam.”
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“I regret not being able to assign 0 stars because they don’t deserve 1 star I have had many dealing with insurance claims and various insurance matters with a number of different companies. I have never felt so crapped on. I have also never tried to liquidate a life insurance policy and found this process to be exhausting with Prudential My first phone call with them regarding this was July 30 and as of today October 22 I still have not received the proceeds. A gentleman in a local branch, DJM, seems able to help but I’ll believe it if I ever receive the check Totally disgusting”
Helpful Report
Posted 1 year ago
Sylvia Fennell
Verified Reviewer
“Only a select few experienced hackers may possess the specialized knowledge and abilities needed to retrieve lost Bitcoin. Even though there are a ton of recovery websites out there, you should proceed with caution because 80 percent of them are run by scammers that pretend to be trustworthy websites. Instead, you should look for a reliable hacker that can help you get your money back, like RecoveryHacker101. I lost $136k in Bitcoin mining, but they were able to get it back. you can be reached via email at recoveryhacker101[at]gmail[dot]com.”
Helpful Report
Posted 1 year ago
JB
Unverified Reviewer
“Everything is so slow, terrible customer service. Even sending a edoc for signature they need two to three working days to prepare! So inefficient! And after that some more working days to process... Unbelievable how slow they are!!!”
Helpful Report
Posted 1 year ago
Arthur D. Wills
Verified Reviewer
“The recovery of lost Bitcoin may necessitate individual hacking skills and expertise that are only possessed by a small number of professional hackers. Although there are numerous recovery websites available, it is crucial to exercise caution, as 99 percent of them are operated by fraudsters who attempt to pass themselves off as legitimate sites. Rather, it is advisable to locate a reputable hacker, such as ExpressHacker99, who can assist you in reclaiming your funds. They were able to retrieve $126k in BTC that I had lost due to bitcoin mining. You may contact Judas by sending an email to expresshacker99[at]gmail[dot]com or by messaging him on Telegram at (btcblueprint).”
Helpful Report
Posted 1 year ago
Remi Willian
Unverified Reviewer
“I got involve trading with the company, my total asset was withheld for no reason, I couldn’t get my funds, I had to file a case report to lilo grace a well known recovery specialist who help in recovering back all scammed or withheld crypto from any scam companies provided you have the legal information regarding your trade, she was able to restore all my asset .get in touch with Email:: lilo__grace__75_( @ )_gmail_._com ) or whatsapp:+1-( 6-05 )-69-1--46-12”
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Posted 1 year ago
Nolan Roy
Verified Reviewer
“It was a horrible situation, but I was recently duped by a prudential. Even though I made an effort to engage with the police and my lawyers to find a solution, I still felt frustrated and helpless. However, after I found A=I=X=A=L=T=D. COM, everything changed for the better. Their exceptional expertise and dedication made it possible for me to receive my money back. I am extremely grateful for their assistance in resolving this terrible circumstance. Their professionalism and commitment to their patients are very admirable. I wholeheartedly recommend them to anyone who has fallen prey to fraud and is searching for reliable assistance.”
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“I had the worst experience with a Pruco self IRA there fees to open and close are excessive $400 to onen an account and $200 to close as well as horrible customer service”
Helpful Report
Posted 1 year ago
Craig
Verified Reviewer
“Wanted to cash out and told to send doc in using their portal which refuses to work. They refuse to answer In timely fashion . Don't return calls .”
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“Prudential Services deserves a zero rating due to their poor quality of service delivery and policies that primarily benefits Prudential. Prudential is the only one that receives any compensation and financial gain, the customers always lose at Prudential Services. DO NOT use any Prudential Services!!!”
Helpful Report
Posted 1 year ago
Eva Martinez
Verified Reviewer
“DO NOT USE Same thing happened to me not sure why my review was deleted. This is a straight up scam site. I have gotten my capital back with the help of COVSECLTD.COM they can help you too”
Helpful Report
Posted 1 year ago
Anonymous
Verified Reviewer
“I am the executor of a friend's will, I have had nothing but trouble trying to get the family their money from Prudential. As mentioned below, they send out the forms repeatedly but nothing gets done. I have been on hold for 1.5 hours trying to speak to someone in the death benefits department. Can a company get any worse, giving a grieving family a run around and endless hours of being on hold to speak to a representative is appalling. Think twice before you select them for a life insurance, they will not treat your family with any level of respect and your loved ones may never get the benefit of the financial security you planned and paid for. Look for a company that will treat your family with respect and expeditiously get them the money they need to move forward after your death.”
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Posted 1 year ago
Morrison
Verified Reviewer
“I recently found myself entangled in the clutches of this deceitful scam broker, but thanks to the relentless efforts of an exceptional financial recovery service, I managed to reclaim my hard-earned money. From the moment I realized I had fallen victim to a fraudulent scheme, despair and frustration consumed me. However, after discovering the remarkable team of L I N C O X R E C L A I M my hope was reignited. Their expertise and dedication were evident from our very first interaction. They guided me through every step of the process, providing invaluable advice and support along the way. Their professionalism and attention to detail were instrumental in securing a favorable outcome. They kept me informed about each development in my case promptly via phone calls and emails. Their transparency and commitment to keeping me updated greatly alleviated any anxiety or uncertainty I had.”
Prudential 1 star review on 5th September 2024
Helpful Report
Posted 1 year ago
Brian
Verified Reviewer
“Your typical low level US insurance company. When I withdrew my 401k account because I left the US after five years working there, the made a mistake and reported a different number of the withholding amount than they printed on the 1042-S tax form. Meaning I went through huge trouble with the IRS and I could not get my refund over $32k!!! So I called Prudential tax services LLC 6 times, waiting on lines for hours and it is still not resolved! No idea if I will get my money ever again!”
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Posted 1 year ago
Mary
Unverified Reviewer
“I have a need to speak to a REAL person about a possible hacking of my account. there is no on-line chat option, no option to contact by email, just the phone number of the prudential help line. When i first called, the estimated wait time was 4 minutes. i have now been on hold for an hour and a half. this is important to me and i have concerns, but prudential i assume is trying to tire me out on hold so i'll give up. i'm tempted to just cash out my policy.”
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“Very poor customer service can't get through the first step very poor”
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Posted 1 year ago
Alan Beaulieu
Unverified Reviewer
“I decided to cancel a policy I had since 1987.i called my agent mary Sloan to cancel it. She never told me I could not get the dividends. If I canceled it before the do . Pretty lousy. After being with paying them for 37 year they got there money ever year”
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Posted 1 year ago
Anonymous
Unverified Reviewer
“Want to warn anyone of ever considering this company. They only want your money and they will do anything in their power to stall or never pay on claims. They have the worst reputation. My Mother died 3 months ago, and they still have not sent any check from her Life insurance. In fact, they just keep sending out claims forms (same ones) over and over. You call them and after holding for hours each time, they just send out more forms. Meanwhile they are making interest of of people who have died with no regard to the beneficiaries. They are in my eyes crooked and deceitful. I have reported them to the State AG and and am getting a lawyer.”
Helpful Report
Posted 1 year ago
Prudential is rated 1.3 based on 331 reviews
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