Prudential Reviews

Name: Prudential
Rating: 1.26

1.3 Rating 317 Reviews

6 %

of reviewers recommend Prudential

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1.3

Based on 317 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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Prudential 1 star review on 13th July 2025

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Prudential 1 star review on 28th June 2025

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Prudential 1 star review on 11th June 2025

Mary

Prudential 1 star review on 4th May 2025

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Prudential 2 star review on 4th May 2025

Luis

Prudential 1 star review on 29th March 2025

Harold

Prudential 1 star review on 21st March 2025

Lucas

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolute scum. Tried to draw down on my pension and got totally sidelined for 2.5 hours on the phone. They are going to tax me , even though I am allowed 25% tax free. But still can get my money as somebody has to talk to me in 6 days time 'to discuss' this request with me. It is my f*cking money, not theirs. (I am 58 and entitled to take my money out). Do not take any form of pension out with these criminals”

Helpful Report

Posted 8 years ago

“Don't invest with this company. If I could give a negative 1 review I would. I invested in a Euro fund 2015 and have been trying to get my money out since it matured in 2020. Last year, I was trapped overseas by coronavirus and contacted Prudential by phone only to be told that unless I had evidence of my address, I wouldn't be able to withdraw the money. A letter from my bank, an airBnb receipt (we were staying in one long-term) and any other suggested evidence was rejected. We finally got a permanent address--still stuck by the pandemic in January 2021 and I contacted Prudential again to get my money out. This was the last time I was able to get through on the phone. They told me that I needed to provide proof of address (which I had) and a certified copy of my husband's new passport (which had been renewed in the 5 intervening years). I got a certified copy, despite a full lockdown in Istanbul, sent all the required documents and then... nothing other than one email saying that my claim was being processed. Then... nothing. For five months. I tried to call repeatedly (at least once to three times a week) but couldn't get through on the phone. In the end, I had to send an email threatening legal action to get a reply, which amazingly, came very quickly. Apparently they couldn't verify the passport certification--something that would have been solved months before if I'd been able to get through on the phone, or if they'd emailed me. They also said they'd emailed me, but after searching all records, I was positive I hadn't received the email. Still, I gave them benefit of the doubt, and now that Istanbul was no longer locked down, went to a public government notary and got the passport certified yet again. I sent it through along with a query about my balance and a request that someone tell me they'd received the document and then... nothing. For two weeks. I tried calling every day, yet again no getting through. None of my emails were replied to, until I received one that was a direct copy and paste of the one they'd sent weeks before saying they couldn't verify the certifier of the passport, despite their number and name being clearly on their stamp on the document and despite the fact that I immediately called the notary and confirmed that they were definitely open and had been every day for the previous two weeks. I've resent the notarised passport with a request for my balance and confirmation they've received it and... nothing. I potentially have 200k Euro in this fund (I'm unsure of the balance due to the lack of communication since January) and have provided Prudential with every piece of information they've requested. They're not available for contact by phone. There are no names attached to the emails so I have no way of knowing if there's a human at the other end, it's been over a year and a half since I initially started trying to withdraw my money from the fund and I'm days away from pursuing legal action. This isn't the kind of behaviour you expect from a reputable corporation like this. This is the kind of behaviour you expect from a con artist who's run with your money.”

Helpful Report

Posted 4 years ago

“Prudential seems to do everything they can to keep from taking care of their customers. I had a major health issue and had to be out of work for several months. I worked closely with my doctors and had to submit paperwork multiple times. Prudential would wait until the day after a deadline and say there was an error and send it back or approve it well after the timeline they informed me. They cost my family to lose multiple paychecks while drowning in healthcare costs. I ended up having to pick between bills and food or healthcare expenses. Prudential prolonged my time unable to work. Prudential did nothing but add stress to an already stressful chapter of life. If you have any options at all, find a company other than Prudential to work with! If the medical issues don't make you feel hopeless, Prudential will for sure make you feel hopeless.”

Helpful Report

Posted 11 months ago

“Terrible customer service! Regretting having my life insurance with Prudential!”

Helpful Report

Posted 11 months ago

“My mother passed away in 2017 and as of 2023 I still have not received the benefits for her life insurance. All information has been turned over and they don't respond? I have been notified the funds will be turned over to the state. Main issue is in 2017 I received funds from a different life policy from my mother's passing but not the other? Help line is worthless, and complaint line does not help! Stay away, it's not your parents insurance company from back in the day!”

Helpful Report

Posted 1 year ago

“I can never view my accounts online unless I go through hoops and hurdles. It must be the worst designed website ever.”

Helpful Report

Posted 1 year ago

“Following the sad passing of my brother and despite my brother leaving a valid Will Prudential have sent two letters advising that they, once they have completed their checks will decide who to pay my brothers pension to. One of the Pru letters was even dated before my brother passed away. My brother if had known that this would be the situation regarding his pension would have moved his pension years ago. This company is the only company that I have dealt with since my brothers passing who have ignored the Will and have a most absurd process/procedure which makes absolutely no sense at all. They have asked for a copy of the Will. Who are they to decide what should happen to the pension when a valid Will has been made. After all it’s not their money. The delay in the payment of my brother’s pension is causing unnecessary financial stress and stain. Most frustrating is that they insist on only using post to communicate. What century are they in?”

Helpful Report

Posted 1 year ago

“I have a small pension fund which I wish to cash in, you would think it was their money! I am continuously told untruths with regards to when I will get MY money. Ongoing delaying tactics. The Man from the Pru, these days, is associated with a company that cannot be trusted.”

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Posted 2 years ago

“Prudential are having severe cash flow problems thousands of pensioners are not being paid on due date.The FCA are aware of this I Would not be surprised if a run took place solvency would be an issue.”

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Posted 2 years ago

“JUST LIKE OTHERS = NOBODY ANSWERS THE PHONES !”

Helpful Report

Posted 2 years ago

“One hour 36 minutes on phone. They read out all the information they had already sent in post. Failed to get money out - they said they’d have to ring me back next week. Patronising - asked me if I knew the difference between an accountant and a financial advisor. Spoke very fast. Terrible website - impossible to get information about my account. Correspondence awful- no information about the actual amount of my fund. Worst company ever”

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Posted 4 years ago

“If I could give prudential negative stars there would be a million of them. This is the worst company I have ever had the misfortune to work with. If I hear, "I'm so sorry you're having trouble" from one more person... Don't be sorry, be better.”

Helpful Report

Posted 2 months ago

“DO NOT do business with these people! I have been trying to close out a life ins policy for over 3 months it has been processed x4 and expedited x3 I have been told by at least 4 “case managers” And all said “ check in mail” however it cont to never show up! And it’s only $5,000 in life insurance and they have held up and processed and expedited this acct so much I much seek leagal action to assist in closing this acct.”

Helpful Report

Posted 4 months ago

“My Mother has a life insurance policy in State of Oklahoma. She passed on May, 2024 and we are still trying to get the death benefit from Prudential. After emailing, calls of over 30 times, I continue to be denied payment. My parents made a revocable living trust in 2004 to avoid probate etc. Prudential has forced us to Probate (hiring a lawyer etc) for their purpose only. I have not worked with a more inefficient company like Prudential. And I will never recommend ANYONE to Prudential!!!!!”

Helpful Report

Posted 4 months ago

“Tried to login and change beneficiary. Website wo UI of not allow it. Talked to a person and they forced me to fill out a form and fax it back. Could not accept digital upload. Ridiculous. Them Prudentials online firm would not save. After multiple attempts over 7 days, the confirmation letter was not correct. Talking to customer service is useless and forget about a supervisor. Their only answer is more forms and the response is no, we cannot do that. Unbelievable.”

Helpful Report

Posted 7 months ago

“Our Mother passed & we filed a claim for her policy. 7 months later we still can not get the policy paid out. Every time we talk with someone on the phone they have something different to say. Going in circle for months now. I would NEVER recommend Prudential to ANYONE”

Helpful Report

Posted 8 months ago

“What a scam! Denied my accident claim on my fractured foot! I provided all the documentation they asked for and so did the doctor and They came up with every bs excuse to deny it! But they make sure to take that biweekly payment though! Never again! I wish I had of read reviews before signing up with them! Seems like a common occurrence which is sad! Don’t know how they’re still in business! DO NOT USE THIS COMPANY!! Zero stars!”

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Posted 8 months ago

“Wanted to cash out and told to send doc in using their portal which refuses to work. They refuse to answer In timely fashion . Don't return calls .”

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Posted 9 months ago

“Prudential Services deserves a zero rating due to their poor quality of service delivery and policies that primarily benefits Prudential. Prudential is the only one that receives any compensation and financial gain, the customers always lose at Prudential Services. DO NOT use any Prudential Services!!!”

Helpful Report

Posted 10 months ago

“STAY WELL AWAY 😡😡😡 I’ve been trying to access my funds since before May I’ve constantly been told it will be paid by the end of each week it’s the same every week I’ve been on hold for hours at a time and promised a call back which never materializes. Countless emails and phone calls names logged times logged finally after months I’m told they made an error and new forms would be sent out by Thursday and the money will be in you account within three days ‘Thank God’ Guess what - 🤷‍♂️ Nothing 38 years of work and paying into Pru my planned holiday aboard is tomorrow and I’m canceling. I’m now looking to take Pru to court I’m at my wits end I’m sick with stress.”

Helpful Report

Posted 11 months ago

Prudential is rated 1.3 based on 317 reviews