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Prudential Reviews

1.3 Rating 200 Reviews

8 %

of reviewers recommend Prudential

Company Reviews

1.3

Based on 200 reviews


Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolute scum. Tried to draw down on my pension and got totally sidelined for 2.5 hours on the phone. They are going to tax me , even though I am allowed 25% tax free. But still can get my money as somebody has to talk to me in 6 days time 'to discuss' this request with me. It is my f*cking money, not theirs. (I am 58 and entitled to take my money out). Do not take any form of pension out with these criminals”

Posted 7 years ago

“Don't invest with this company. If I could give a negative 1 review I would. I invested in a Euro fund 2015 and have been trying to get my money out since it matured in 2020. Last year, I was trapped overseas by coronavirus and contacted Prudential by phone only to be told that unless I had evidence of my address, I wouldn't be able to withdraw the money. A letter from my bank, an airBnb receipt (we were staying in one long-term) and any other suggested evidence was rejected. We finally got a permanent address--still stuck by the pandemic in January 2021 and I contacted Prudential again to get my money out. This was the last time I was able to get through on the phone. They told me that I needed to provide proof of address (which I had) and a certified copy of my husband's new passport (which had been renewed in the 5 intervening years). I got a certified copy, despite a full lockdown in Istanbul, sent all the required documents and then... nothing other than one email saying that my claim was being processed. Then... nothing. For five months. I tried to call repeatedly (at least once to three times a week) but couldn't get through on the phone. In the end, I had to send an email threatening legal action to get a reply, which amazingly, came very quickly. Apparently they couldn't verify the passport certification--something that would have been solved months before if I'd been able to get through on the phone, or if they'd emailed me. They also said they'd emailed me, but after searching all records, I was positive I hadn't received the email. Still, I gave them benefit of the doubt, and now that Istanbul was no longer locked down, went to a public government notary and got the passport certified yet again. I sent it through along with a query about my balance and a request that someone tell me they'd received the document and then... nothing. For two weeks. I tried calling every day, yet again no getting through. None of my emails were replied to, until I received one that was a direct copy and paste of the one they'd sent weeks before saying they couldn't verify the certifier of the passport, despite their number and name being clearly on their stamp on the document and despite the fact that I immediately called the notary and confirmed that they were definitely open and had been every day for the previous two weeks. I've resent the notarised passport with a request for my balance and confirmation they've received it and... nothing. I potentially have 200k Euro in this fund (I'm unsure of the balance due to the lack of communication since January) and have provided Prudential with every piece of information they've requested. They're not available for contact by phone. There are no names attached to the emails so I have no way of knowing if there's a human at the other end, it's been over a year and a half since I initially started trying to withdraw my money from the fund and I'm days away from pursuing legal action. This isn't the kind of behaviour you expect from a reputable corporation like this. This is the kind of behaviour you expect from a con artist who's run with your money.”

Posted 2 years ago

“Following the sad passing of my brother and despite my brother leaving a valid Will Prudential have sent two letters advising that they, once they have completed their checks will decide who to pay my brothers pension to. One of the Pru letters was even dated before my brother passed away. My brother if had known that this would be the situation regarding his pension would have moved his pension years ago. This company is the only company that I have dealt with since my brothers passing who have ignored the Will and have a most absurd process/procedure which makes absolutely no sense at all. They have asked for a copy of the Will. Who are they to decide what should happen to the pension when a valid Will has been made. After all it’s not their money. The delay in the payment of my brother’s pension is causing unnecessary financial stress and stain. Most frustrating is that they insist on only using post to communicate. What century are they in?”

Posted 3 months ago

“Prudential are having severe cash flow problems thousands of pensioners are not being paid on due date.The FCA are aware of this I Would not be surprised if a run took place solvency would be an issue.”

Posted 1 year ago

“JUST LIKE OTHERS = NOBODY ANSWERS THE PHONES !”

Posted 1 year ago

“One hour 36 minutes on phone. They read out all the information they had already sent in post. Failed to get money out - they said they’d have to ring me back next week. Patronising - asked me if I knew the difference between an accountant and a financial advisor. Spoke very fast. Terrible website - impossible to get information about my account. Correspondence awful- no information about the actual amount of my fund. Worst company ever”

Posted 3 years ago

“The prudential customer service Group associated with Empower 401 K App are useless and ignorant. Reminds me of dealing with the cable company as prudential says its empower and empower says its prudential”

Posted 2 months ago

“I have had my pension with Pru for quite some years and paid in monthly. I moved to them on advice from my financial advisor, unfortunately I trusted them. I am now in the process of removing my savings to another company and have experienced the shear incompetence of Pru. Having looked at the performance of my pension investment I can see very little growth and huge charges for their services and also fees to my advisor. I would not recommend Prudential in any way, please be advised.”

Posted 3 months ago

“Horrible customer service!!! I am trying to change bank account information to make a payment but keep getting the run around. I'm the person on the account, but the payments had been taken out of my Mom's account and she just passed away. Prudential will not allow me to simply update the account to take payments from. I'm trying to give them money but they are requiring a ridiculous amount of paperwork. This account has been open since I was a child, otherwise I would NEVER use them!”

Posted 3 months ago

“Website login never works, interest rates are appalling, customer service is unbelievably antiquated. Taking repeated inquiries to resolve things that should take a click of a button (and would with other providers). Will never invest with again and would advise others to stay clear”

Posted 3 months ago

“Since July 2023 I have tried to transfer my AVCs to my Personal Pension all within Pru. Extremely long story , as most others , no joy , incorrect information, inconsistancy , incompitants etc.... They have now put me in financial debt as i have waited patiently for my money, after hundreds of calls, but NO I must get financil advise, even though I have explained the law to them , and that I can claim this under my stutory rights, NO !!! As others if I could give - stars I would.”

Posted 3 months ago

“I have called Prudential three times in this week. I’ve gotten wrong information. Been hung up on after a long wait and still have not received documents in my email. I am so disgusted. I want to surrender my life insurance policy with them.”

Posted 3 months ago

“Like most others I would give them minus stars for this review. I have been actively trying through a QROPS agent here in Australia to transfer my pension for well over 24 months without success. Every time I get close they demand further documentation and insist on all correspondence be sent by mail taking upto 4 weeks to send and receive. I complained formally several months ago about their terrible behaviour and they sent me cheque for 800 pound for the inconvenience they have caused me. It takes 10 weeks to clear. I would never ever recommend this company to any human being. I do want compensation I just want my pension transferred before I die of old age, or maybe that's what they want”

Posted 3 months ago

“What went wrong you ask ? I believe it was a case of forgery. Many years ago. I would never trust prudential or any of its agents all because of one criminal employed there and others who protected this individual.”

Posted 6 months ago

“Cowboys. They will do anything to keep your money for as long as possible. They should be ashamed. Avoid this company at all costs”

Posted 6 months ago

“This is the WORST company to deal with for a life insurance policy!!! I have had to mail documents 3 times. They don't seem to get mail. When I call in, I get put on hold after giving the information for the claim, and then disconnected!! I am calling the number on the letter I get requesting the SAME information the fourth time. I would NEVER take a life policy out with this company.”

Posted 7 months ago

“From January/ February I applied for a paid up police after numerous phone calls some last more than 45 minutes then cut off. After they insisting I have to have a (pack) before I can get further with my application and put through to one of their operators and another . I have managed eventually spoken to Amanda’s she sounded Scottish? I signed 8 documents in May she now tells me it is possible not definite I will receive my money on August the 3rd. This was paid up policy from the age of 65 I was 80 years old in May. I did ask if her phone call was being recorded she said it was! I told her good because we now have a FB site complaining about the Disgusting way the people are being treated by the Prudential Company. In a matter of a week we have over 100 complaints.”

Posted 9 months ago

“Trying to access 2 pensions with the pru getting nowhere cant get through on phone dont reply to e mails avoid like the plague took my brother 8 months to get his pension only after going to ombudsman.”

Posted 9 months ago

“Prudential pensions is an awful company. 7 months I have been waiting to take my Pension pot, they put obstacles in your path and do not communicate by phone,email or even their own secure message system; DO NOT DO NEW BUSINESS WITH THIS FIRM.”

Posted 9 months ago

“An absolutely disgraceful company to do business with. Trying to access my pension fund with them. Just been told a whole lot of lies. they are terrible promise the earth on the telephone but deliver nothing. Customer service are one of the worst i have had to endure.”

Posted 11 months ago

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Prudential is rated 1.3 based on 200 reviews