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Prudential Reviews

1.3 Rating 235 Reviews

7 %

of reviewers recommend Prudential

Company Reviews

1.3

Based on 235 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prudential is stuck in 1984 instead of 2024. I’m now on my 5th packet of required forms. These forms range from 6-12 pages long and come several to a pack. All forms must be handwritten and then either mailed, emailed, or uploaded on their site. Many of the questions are ridiculous, outdated, and repetitive information. Just when you think you are done another packet arrives in the mail.”

Posted 2 months ago

“I am buying an annuity from L&G but Prudential continues to delay releasing my pension pot. Seven weeks and counting. I wish I had saved for my pension with another company. The phone helpline has a wait of half an hour before I speak to someone or get cut off.”

Posted 2 months ago

“I put my pension into drawdown,money meant to come into my bank account may 15th, ever year I have to contact them when the transaction doesn't happen,I thought this year 2024 would be different having involved the financial ombudsman,no 22/5/2024,still no payment,worse company I've had the displeasure to use,if I could give a minus score I would, awful company,they haven't got a clue.”

Posted 2 months ago

“Profit over Disability. Very disappointed... (Constant Gaslighting by Prudential) I'm very sad to write this review. I've dealt with this Insurance Company, Prudential on a personal level since mid 2023 with the long-term disability division. They constantly use a forceful system of gaslighting of emotional abuse towards me. What is your status? When are you going back to work? What are they doing to help you? Hold on please tell me that you have my medical records on file from the Dr's medical records that you requested. Which the Drs on thier file send in when requested by Prudential, but Prudential is always looking for me to say something different from their review. When you ask Prudential about the Dr. files that they just received by their request. Prudentials responds to me, the following that they need another review of the review of the documents that were just sent in by the Dr's. Prudential is constantly looking for a different answer from the answer already given in the documents already received. They are constantly asking the same questions over & over, knowing that your not able to answer them due to the medical teams evaluation of the symptoms of the diagnosis. I'm still asking myself I don't understand how you want from millions of customers (clients) to purchase insurance from Prudential? Prudential looks for ways to shorten your need with the benefits no following through with your claim till you call them. Im so sad to say that Prudential treats me as if I'm scum & not a paying customer. Just to say they have thousands of truck drivers that have long term disability insurance with this group, Prudential. It's so sad to see them constantly act as if I'm a problem to their bottom line of profit over my disability not to perform work duties any longer. I'm so sad over their actions and I'll let every truck driver know continously of how I am treated by Prudential. Especially when your in need of your benefits. Which we have paid for years over years. Some never use them and when one does it becomes a problem. Profits over disabilities is how I feel. Their actions of continous behavior have only stressed and grieved my Wife and I. Like I said it's sad that you pay for a benefit for disabilities to be treated as a problem. Very disappointed client. 😔”

Posted 2 months ago

“Absolutely horrible customer service. They claim they can't find your policy. Won't answer questions. Found out I was calling South Africa. Can't understand what they're saying. Awful experience. No stars. After paying this company for years, no one should have to go through this stress.”

Posted 2 months ago

“I live in Malaysia, I started a claim to withdraw my pension last year which was the start of a stressful situation. Prudential lost my paperwork, including copies of passports and bank details, which I had to courier agiain. They have stated that they have tried to deposit my pension in my bank two months ago, but my bank has denied this. I call each week to the Prudential helpline, they promise to call back but never do. Because I have started to claim my pension I cannot access the onine portal, so I can only call from Malaysia. Over the past few months Prudential will not help, never return calls, and I have lodged several complaints, which they did not record. I finally managed to file a complaint this week. I called back today and was informed that they have 8 weeks to look into my complaint and why Prudential have not paid me my pension. They will respond via mail which takes several weeks to Malaysia. All it would take is a call from them to sort this out, the only response I get is that my call will be added to my file. What else can I do? any advice would be appreciated.”

Posted 2 months ago

“Am on short term disability they try to many times not to pay me esceuses after esceyses i have to call my hr to they finally aprove me what i sopuse to get paid afull customers service an case maneger worth of nothing my doctor was sending evrething they need”

Posted 2 months ago

“I've had a very bad experience with this company. AVOID!! They won't make good on a legitimate life insurance policy purchased in 1939. They hide behind paperwork that's already been completed. They claim to be behind in payment processing, PROBABLY DUE TO CASH FLOW PROBLEMS.”

Posted 2 months ago

“Do not sign up with these people! I have been sending them money for 31 years. Now that it is time to cash out no one will answer the phone! No one. Not our agent not anyone. Run for your life!!”

Posted 2 months ago

“As a beneficiary on a life insurance policy, made the claim in April everything was excepted April 4, was told it would take 15 to 20 business days. Still no direct deposit. When my husbands mother passed it only took MetLife 5 days! I am glad that my own life insurance is not with Prudential! However will be checking with my own life insurance company to find out what the turn around time will be when I pass. Unacceptable, looks like they want to keep your money as long as possible. However the customer service people are friendly and helpful…..It’s the accounting people who need to get there $hit together! Find life insurance with another company, and before you purchase ASK what the turn around time is for your family!”

Posted 2 months ago

“Trying to track a pension I had with them which is unbelievably difficult Many phone calls and letters but getting nowhere I’ve had the phone put down on me when trying to explain the problem Worst company I’ve ever had to deal with. Also you cannot email them although on their letters there is an email address”

Posted 2 months ago

“I cannot even log in. Doesn't recognise my valid info. How are they still in business Not even one star”

Posted 2 months ago

“I am trying to cash out my modest pension pot and they have told me that my bank account is showing as a foreign currency account and they cannot pay me my money. The account is a UK Barclays current account. I have checked with Barclays and they say that they should have no problem paying the money onto that account. I have contacted them by online messaging and the response time is poor to none existent. Customer service by the Prudential is less than zero.”

Posted 2 months ago

“Complete an otter waste waste of money and time.. Their case managers do not get a hold of you then get an attitude when you call them... Businesses beware do not use them... what a joke”

Posted 3 months ago

“Jaya @ Customer Service (Damansara Intan branch) a role model for excellent customer service with a smile.”

Posted 3 months ago

“Disgraceful customer service , my husband has been trying for months to cash in a policy and still getting no where . Their correspondence takes on average 4 weeks to be replied and calling them makes no difference.”

Posted 3 months ago

“Worst insurance company to get help from. I applied for benefits thru my employer and got 2 payments back in December and January,but my doctor's office was late with setting me up with a current appointment that was past the deadline and was dropped as a patient because they had not heard back from my lawyers office by a certain time, I was finally able to get an appt,but didn't meet the deadline,I explained to my representative what the issue was and I was still declined. I have a torn up knee that requires surgery and was hoping to get some payments since I could no longer work at full capacity, but dealing with Prudential has been an absolute joke,keep paying us the money,but when you need help,to hell with you. Thanks for nothing Prudential. Just want to add something else,now I see how insurance companies work and why they all have bad reviews.”

Posted 3 months ago

“Trying to sort out my annuity payments since end of last year , unbelievable still not sorted out! I am currently in correspondence with the FCA and have contacted the Daily Mail to try and sort this out for me, unbelievable customer service DO NOT USE!!!”

Posted 3 months ago

“My husband passed away middle of January 2024. Rang Pru to inform them. They sent a letter with a form advising me to send Death Certificate which I did with a letter informing them my last husband did not have a Will and that I, being his wife and next of kin that was why I had been in contact with them to make a claim on his Life Assurance Policies. I have telephoned Pru Customer Service many times since then. I was told on the last telephone call that they sent a letter on 11 April - which I had not received and still do not have receipt of that letter to date. I asked what was the gist of the so-called letter of 11 April and was told the matter would have to go to Probate and/or Letters of Administration. As there was no Will and I am next of kin and wife the matter need not go to Probate and/or Letters of Administration. Have made an on-line complaint on Pru's secure e-mail and am waiting for a reply. Absolutely disgraceful when I am grieving and trying to get my life in order. No empathy or compassion.”

Posted 3 months ago

“Do NOT do business with Prudential. 5 months trying to get an AD&D claim resolved. Nothing but "review" delay and stalling. Same excuses call after call.”

Posted 3 months ago

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Prudential is rated 1.3 based on 235 reviews