Prudential Reviews

1.3 Rating 185 Reviews
8 %
of reviewers recommend Prudential
1.3
Based on 185 reviews
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1 out of 5

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Anonymous
Anonymous  // 01/01/2019
I was served by Mr. Naseer Khan at Prudential, Marine One. He was knowledgeable of the product, able to explain clearly and was very patient whenever I have any questions. With his help I am able to decide and select the policy that meets my objective. Well done and excellent customer service!
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Posted 2 months ago
I have called Prudential three times in this week. I’ve gotten wrong information. Been hung up on after a long wait and still have not received documents in my email. I am so disgusted. I want to surrender my life insurance policy with them.
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Posted 2 months ago
Exceptional care and communication throughout by Lynn and team, thank you for all your help and support.
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Posted 2 years ago
with help of EdwardJardine my pru advisor,he helped me with good advice for the future of my pension,he also said my money would be with me in 4 weeks it was bang on time.made me feel very comfortable chatting to me,and gave me excellent advice,.i have always had good experience with prudential.they are the best and get 5 stars from me.
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Posted 4 years ago
Had problems with previous insurers getting cover very near to river rib
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(Home Insurance) - Posted 7 years ago
Helpful and friendly
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(Home Insurance) - Posted 7 years ago
I have used this company before and always they was good if you have to make a claim
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(Home Insurance) - Posted 8 years ago
Very happy
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(Car Insurance) - Posted 8 years ago
Had leak in roof on a Bank Holiday Monday late evening after arrival back from holiday. Rang company & they promised to sort it. Plumber sent that evening & sorted problem. Well pleased with service.
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(Home Insurance) - Posted 9 years ago
Happy with the company and price paid.
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(Home Insurance) - Posted 9 years ago
Great policy from a top insurance provider at a great price. Hope you can match it next year.
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(Home Insurance) - Posted 9 years ago
This policy is quite easy to read and understand. There are some features which do not exist with other policies at anything like the same cost e.g. underground drainage pipes and sewers serving my house. So ,I am very pleased.
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(Home Insurance) - Posted 8 years ago
Satisfactory,but have no claim.
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(Home Insurance) - Posted 9 years ago
The whole process went smoothly and saved us a lot of money.
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(Home Insurance) - Posted 9 years ago
Called out Home Assist and were very helpful - solved problem.
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(Home Insurance) - Posted 9 years ago
While their investment returns are pretty average, their customer service is far below. I closed out an account to make money available for another investor, the customer service couldn't send the money direct deposit to the bank. It has to be by check because they couldn't verify the bank via phone call. Hmm. Others can. It is now over a week, still no check and I don't know if they have mailed it or USPS has lost it.
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Posted 3 weeks ago
Contacting prudential is a nightmare I’m sick of trying to ring and get to someone to speak to and putting the phone down after at least 30 minutes. The email address on the recent letter will not allow me to send emails
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Posted 5 years ago
Remember the good old 'Man from The Pru'? Well, your memory must be good, because that is evidently a looooooong time ago. The customer service is appalling, no, worse than that, it is woeful. I try to get my yearly statements and my AVC update. Every single time without fail it is a case of needing to renew passwords, PIN number etc etc. Call customer service? One and a half hours of muzak and a loop saying they are extremely busy - doing what exactly?? It is clear they do not wish to engage with their customers and just want to take your money. Dreadful, truly dreadful experience and I am still no nearer to getting the information THEY keep telling me I need to read - but they won't let me! Soon as I can transfer out I am going to. Resting on laurels of past times as an honourable institution. Forget them, they don't give a toss about you.
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Posted 5 days ago
I have attempting to get money out of a PruFund Investment plan since the beginning of the month. I started the discussions about how to do this on the 1st March and on the 4th March received an email with a PDF form and details of how to provide the required information on an upload form. I asked for a 1 off withdrawal but the form was for regular withdrawal. It took a further 3 days to receive the correct form and then I tried to upload the required documents via their upload. It failed and it still wasn't working at the end of the week. I tried it again on the Monday 11th March and it still wasn't working so I sent the documents from abroad (£100 cost) to get to them next day. It turns out that a letter from the bank wasn't enough for them so they requested a bank statement. Their upload form still wasn't working so after negotiations they agree to accept an email. On Friday 15th March they agreed to a 48 hour turnaround and I agreed to pay £20 for an electronic transfer. Their 48 hours didn't start until Tuesday, but I was promised that the electronic transfer would be done on Thursday the 21st March. It is now the 22nd March and on this mornings call it seems that the transfer has not taken place and they will get back to me by the end of the working day to tell me what has happened, so I am presuming that the next chance of a transfer taking place will now be next week. To be quite honest I don't believe a word of what I am told on these lines. My belief is that they simply don't want to release any money and will delay for as long as possible to continue making money on these funds and push up their results and share price either that or it is just complete dereliction of duty towards their customers.
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Posted 6 days ago
AWFUL!!! Don't even bother calling there customer service, you'll sit on hold for HOURS with no one answering your call. Terrible experience and i suggest prudential so absolutely NO ONE!!!
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Posted 1 week ago
Prudential is rated 1.3 based on 185 reviews