Prudential Reviews

Name: Prudential
Rating: 1.27

1.3 Rating 278 Reviews

7 %

of reviewers recommend Prudential

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1.3

Based on 278 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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Prudential 1 star review on 5th September 2024

Morrison

Anonymous

Anonymous // 01/01/2019

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“Terrible terrible terrible company to deal with. They are holding the surrender of a life insurance policy hostage! Requested three times, and each time they asked for something different to be sent to them. Will be starting legal action against them very soon.”

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Posted 8 months ago

“Terrible experience. The claim managers are awful and extremely rude. There is no standards. Worst insurance company ever.”

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Posted 8 months ago

“Can't say much just rubbish holding onto people money for their mistakes.”

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Posted 9 months ago

“I paid 23 or so years got sick had a disability in the contract so the state disabled me this policy was a retirement,college fund and a death benefit me and my wife was supposed to have then after a few years they said my policy calapse so if they said they quit paying it I would never ever again believe or trust Anything THAT PROSCREWYOU NEVER EVER GIVE U CROOKS ANOTHER PENNY IF I WERE ANYBODY DO US THEM LIEING CROOKS”

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Posted 9 months ago

“They sent older customer as service employees overseas. The customer service sucks. The CEO needs to be fired.”

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Posted 9 months ago

“While their investment returns are pretty average, their customer service is far below. I closed out an account to make money available for another investor, the customer service couldn't send the money direct deposit to the bank. It has to be by check because they couldn't verify the bank via phone call. Hmm. Others can. It is now over a week, still no check and I don't know if they have mailed it or USPS has lost it.”

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Posted 9 months ago

“Prudential partners with Sedgewick for customer needs for my company. Sedgewick/Absence one is terrible. They are a very disorganized company. Deny on thing and then turn around and approve the same thing after they make you re-enter it. Send a letter to say they will cancel you claim after they were "unable to get ahold of you," even though you just talked to them and have nothing pending on your case. Ask for new FMLA paperwork to continue your case, say they receive it but don't actually continue it. Threaten to cancel it then say, "oh, I'll put in something to have it continued." Like wtf? I don't fill out a bunch of stuff for you because I don't still need it. You need to get this figured out.”

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Posted 9 months ago

“I PAID MY CONTRIBUTIONS TO PRUDENTIAL FOR 37 YEARS IN RETURN FOR A GUARANTEED PENSION. ON 1ST JULY,2023 I WAS DUE MY PENSION, NOW OVER 8 MONTHS LATER I AM STILL WAITING FOR MY PENSION, NO PAYMENT DATE IS AVAILABLE FROM PRUDENTIAL, DOSENS OF COMPLAINTS AND OVER 200 HOURS ON THE TELEPHONE AND STILL NO PENSION, IT IS MY 65th BIRTHDAY ON 6th MARCH, 2024 AND WAS HOPING FOR A GOOD RETIREMENT BUT NO CHANCE WITH A COMPANY THAT DOES NOT CARE ABOUT IT CUSTOMERS, A TOTAL DISGRACE FOR A COMPANY, PRUDENTIAL SHOULD BE SHUT DOWN AND STOPPED FROM TAKING MONEY UNDER FRAUDULENT PROMISSES. I AM TOTALLY DISGUSTED WITH THIS COMPANY”

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Posted 9 months ago

“It is obvious that all the new customer service personal only know what they read. If you try to explain something to them they just answer with the same thing they said before. I have been with Prudential all my life, what a mistake. When I receive a letter from them the company I feel sick and worry all night about having to deal with them again. My son always know when I am calling them because of how I sound and most of the time I end up in tears. I feel like they will never get my problem fixed..It seams to me that it is more important to out source the customer service and save money. I will stop rambling on and on but I could.”

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Posted 9 months ago

“It has no email or chat facility”

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Posted 9 months ago

“Avoid Prudential Financial like the bubonic plague. In particular, their Lancaster, PA field office and a clown named Evan Perets. Had "7 figures" invested with them for years and was the worst experience of my life. Bunch of cut-throat buffoons who even bulk at closing your account and returning all your money when requested to do so. Avoid at ALL COSTS!”

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Posted 9 months ago

“what a shame i cant give this joke of an out fit zero stars ,i have never encountered a worse level of customer service .no one knows what they are doing ,no one is trained to help ,all they can do it delay everything .why i ever put my money with them i will never know ,take a tip from me don't go near them.”

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Posted 9 months ago

“My parents took out my policy when I was 8 years old. I am now 42. My father died 25 years ago and my mother recently passed. I have been trying to update the bank account that autopsy is taken out of. The amount of information needed to do this is ridiculous. I need the exact date the policy was taken out and the exact amount the policy was started with. Sorry, I was 8 years old and can't remember, haha. I will NEVER use this company for my own family. The only reason I am keeping this policy is due to the amount I would lose to cash it out. I'm trying to give them money and they make it almost impossible. If you decide to start a policy, my suggestion is keep every single paper they ever send you!”

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Posted 9 months ago

“This company has the worst online and phone in customer service I have ever encountered. I was recently given power of attorney for my older parents and trying to change beneficiaries on policies. Their agent that they had for years moved on and they haven't had an agent for over 10 years. So when they asked me to make changes to the policies I decided to try it online first then phone into customer service after the website was too confusing to use. I wasted 2 days of my life dealing with the phone in customer service. I found a local Prudential agent who was willing to take on the work that I needed to get done. He is fantastic. If I did not find him I would never recommend this company to anybody. It sounds like the local agents have the same heartaches that phone in and online customers have as well. He has not told me this specifically but I can see there have been a lot of follow-up calls to me to get things straight. This is so unfortunate. My parents have had policies and annuities with this company for 50 years. Unless things change I would never recommend this company to anybody.”

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Posted 9 months ago

“Lucky got 1 star numerous times trying to log in online details all correct keeps logging out nothing short of joke live chat forget it cut you off while still typing and phoning might as well phone run marathon come back pick phone up and still be in queue just shocking and it’s my money ?”

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Posted 9 months ago

“Customers service agents are systematically inaudible. Very problematic.”

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Posted 9 months ago

“just put a claim for storm damage after storm Isha and the ones that followed .It was for 2 roof tiles have been with them for years .They said it was not storm damage so that they did not have to pay now I can not afford to pay someone to fix it.That is why I paid for insurance all these years.do not use them.”

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Posted 9 months ago

“Their automated phone system is literal garbage. I’ve been trying to rollover my 403b since summer of 2023 and it’s Feb 2024. Every time I use their phone system AFTER putting in my SS twice and my pin twice and it asks for a yes or no, it hears my response and says sorry I can’t process that or sorry I don’t understand , let me forward you to someone completely irrelevant that’s going to hang up on you because it’s not their department.”

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Posted 10 months ago

“The prudential customer service Group associated with Empower 401 K App are useless and ignorant. Reminds me of dealing with the cable company as prudential says its empower and empower says its prudential”

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Posted 10 months ago

“I have had my pension with Pru for quite some years and paid in monthly. I moved to them on advice from my financial advisor, unfortunately I trusted them. I am now in the process of removing my savings to another company and have experienced the shear incompetence of Pru. Having looked at the performance of my pension investment I can see very little growth and huge charges for their services and also fees to my advisor. I would not recommend Prudential in any way, please be advised.”

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Posted 10 months ago

Prudential is rated 1.3 based on 278 reviews