Same problems as many. Phone contact is very difficult and long delays. Continually asking for additional information, taking weeks not days by snail mail. They have a "secure messaging" online servive that they do not reply to. I have been dealing with them for 6 months to get surrender proceeds. Continual delays for payment, perhaps they do have financial problems as others have mentioned? A couple of the staff have been helpful but the info they have been given leaves a lot to be desired. VERY disappointed.
1 year ago
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Prudential has a 1.53 average rating from 102 reviews

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