Surprised review rating 1.6.( too high) While trying to sell a deceased property completion date fell out of the policy renewal by 12 days . I spoke to the bereavement department asking if I could just extend the policy by one month to be told no, you must renew for a full year then claim a refund or they could put me in touch with a specialist company for short term insurance. So much for empathy and compassion in distressing times.