I too have been victim of Prudentials appalling customer service. I have been trying to get them to release the money from my personal pension since last August, and all that I hear from them is the value of my pension and asking me to speak to one of their financial advisors. Having sought independent advice from the PAS, it turns out that I don't need to speak to them, neither do I wish to. Upon ringing them for several hours, I get passed around several times until I just give up! If any normal company behaved like this, they would be out of business - maybe that's the plan - I expect the directors have their pensions nicely tucked up in some offshore tax haven. Excuse the rant, but this behaviour is totally unacceptable and must be called out. Would anyone be interested in submitting a joint complaint to the pension ombudsman? I have set up a Facebook group for those of us who are totally fed up with their behaviour - please join and post your comments and hopefully together we can achieve a resolution to our problems. Facebook Prudential Pensions user group.