Advised Pru that one boldholder, my Father, had died. It took them 10 days to add a note to the account and the promised contact with a "timeline" did not happen. After an online compliant, was advised that it may take up to 38 days even to send a letter out saying what happens next. (38 days to send a letter - not the final payout!). Isn't dealing with this stuff their reason for existence? What a ridiculous situation.
3 years ago
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