Been nearly 10 months trying to sort out my late mum's insurance policy and still no further forward. Customer Service is terrible! You wait on hold for over 1 hour and when you finally get through they cut you off!. Also they lie to you saying things will be sorted very soon and then nothing!. When they say we'll call you back they never do!. Me and my family have a solicitor working on our behalf and the solicitor has the same issues we're having!. Prudential is a real pathetic excuse for an insurance company. They don't care what your going through when losing a family member so I highly recommend NOT!!!! Using Prudential. I would of loved to give them 0 stars but sadly you can't Very Very poor service