Bruce
THIS REVIEW SHOULD REALLY BE MINUS 5!! This review should really be MINUS 5! My mother passed away last October, leaving two offshore bonds on which death benefit was due. She regarded this as a simple matter since she had gone to great lengths to make it so. We are now 10 MONTHS and counting! The death benefit claim is now the subject of a formal complaint from our solicitor who is still trying to wind up the estate. A whole host of emails and letters were simply ignored. In January, three months after my mothers death Pru wrote to her IFA, long retired, saying they were cashing in the bonds ready for payment! Pru Offshore are simply an utterly sluggardly and incompetent organisation. As a matter of principle I decided to cash in my onshore bond since I want nothing more to do with the Pru. The Onshore department assured me that they would do better and they did, payout happened in just over a week! At least in their case, making a fuss worked! Which begs the question what Offshore are doing!! 10 MONTHS 10 DAYS AND COUNTING. Fancy buying Pru products, forget it!
6 months ago
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Prudential has a 1.4 average rating from 126 reviews

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