My mother passed away two weeks ago she had a small policy that she was paying into for 25yrs. Upon her passing we went to file our claims. Terrible hold times, foreign accents, bad connections. The first person, hung up on me after I waited 40 mins. The second person refused to file my claim and insisted I file online. My sisters also had to wait 40mins to an hour, and all were given incorrect information. I called last night, after another 40 min wait, and was told my claim was just certified and I had to wait another 10 days. I asked about my sisters, only one got certified. At no point, did Prudential send an acknowledgement of the claims, on follow up call or email to any beneficiaries saying there was a problem and try to help to resolve it. No agent seems to know how to explain, a claim or the procedures and you get inconsistent information. There were so many more issues, however this giant life insurance company does not know how to treat bereaved relatives. They provided ZERO customer service. Mutual of Omaha, kind, efficient, and expedites, put your money with them. I wish I could give them Zero stars.