Their automated phone system is literal garbage. I’ve been trying to rollover my 403b since summer of 2023 and it’s Feb 2024. Every time I use their phone system AFTER putting in my SS twice and my pin twice and it asks for a yes or no, it hears my response and says sorry I can’t process that or sorry I don’t understand , let me forward you to someone completely irrelevant that’s going to hang up on you because it’s not their department.
1 year ago
Prudential has a
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