My parents took out my policy when I was 8 years old. I am now 42. My father died 25 years ago and my mother recently passed. I have been trying to update the bank account that autopsy is taken out of. The amount of information needed to do this is ridiculous. I need the exact date the policy was taken out and the exact amount the policy was started with. Sorry, I was 8 years old and can't remember, haha. I will NEVER use this company for my own family. The only reason I am keeping this policy is due to the amount I would lose to cash it out. I'm trying to give them money and they make it almost impossible. If you decide to start a policy, my suggestion is keep every single paper they ever send you!